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附近酒店
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1 - 6 条点评,共 444 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2015年7月23日的点评 通过移动设备发表

灰烬杯板球赛举行时,我在这里住了2晚。酒店旁边是高速公路,但除此附近什么也没有。房间就是那种典型的假日酒店的房间-干净,整洁,舒适。工作人员都特别友好有礼貌。晚餐有点令人失望-备受好评的汉堡实际上很糟糕-非常硬,可能是提前做好的然后放在微波炉里加热,冷热不均。大部分食物看起来是从外面买的而不是酒店自己提前做的。早餐还不错。因为是5月3号,价格被提高到160刀每晚,但是酒店的质量和位置并不配这个价位。

感谢 robsmith66
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
General M,Holiday Inn Cardiff North – M4, Jct.32 的 General Manager,回复了这篇点评2015年7月31日已回复
Google 翻译

Dear robsmith66,

Many thanks for taking the time to feedback your recent stay at the hotel.

I am pleased that the hotel was suitable for you stay purpose and that the team came across friendly rest assured I will share your feedback with them.

I am disappointed that the evening meal was not to standard, I have reviewed your feedback with my Head Chef to ensure this is a focus moving forward.

Once again thank you for your feedback and I do hope you had a wonderful time at the Ashes!!

Kind Regards
Laura Wiltshire

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2015年7月24日的点评

如果是走M4高速公路过来,酒店的地理位置确实很好。但考虑到他坐落在英国最大的环形交通枢纽之一,路标设立得还还不够清楚。不过房间都很不错!上白班的前台员工比晚班的那些都要友好和善的多,我甚至觉得我问他们问题的时候是在打扰他们。我在这家只呆了一晚上,也没在这儿用过餐,所以没办法做出这些方面的评论。但是这家的床铺真的超级舒服超级大,浴室也很棒!但是他们放在房间里的茶和牛奶这些东西总是不够多。

感谢 traceym921
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
General M,Holiday Inn Cardiff North – M4, Jct.32 的 General Manager,回复了这篇点评2015年7月31日已回复
Google 翻译

Dear Tracey M,

Many thanks for reviewing your recent stay with us here at the Holiday Inn Cardiff North.

I am pleased that there were positive aspects to your stay particularly the facilities and that the majority of the team came across friendly. Rest assured your comments regarding our Nights team are being looked into and reviewed with the line Manager.

With regards to access to the hotel and the lack of sign posts, we are still trying to make this a much easier process for our guests travelling from the M4 and will hopefully have this rectified in the near future.

Once again thank you for your review and I do hope I get the opportunity to welcome you back in the near future.

Kind Regards
Laura Wiltshire

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2015年7月17日的点评

我出差时住在那里-我们的办公室就在商务公园的上面。酒店提供的全是日常服务,但是很好地满足了我们的要求。早餐很好吃,服务员很棒。床很舒服。我找不到健身房,所以去房间外面锻炼,走了15分钟到了最近的村庄。真的很值得住在这家酒店,而且服务员非常甜美。

感谢 Mrshagman
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.se 查看原文
General M,Holiday Inn Cardiff North – M4, Jct.32 的 General Manager,回复了这篇点评2015年7月28日已回复
Google 翻译

Dear Mrshagman,

Thank you for taking the time to review your recent stay with us at Holiday Inn Cardiff North.

I am pleased that the hotel was fit for purpose and the team and breakfast offering stood out to you, we are continually looking to improve our service and standards so hopefully if you do return to the hotel for business or pleasure you will see improvement on your previous stay.

I am glad you took the opportunity to walk into the local village it is a lovely part of the area which we reside in. if you are to return to the hotel please do ask my team with regards to the gym facilities and I am sure they wall point you in the right direction.

Once again thank you for your feedback

Kind Regards
Laura Wiltshire

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2015年7月2日的点评

我们一大群人上周末在这里住了,还提前预定了房间,到了之后才发现这里人手根本不够,这点真的很讨厌。我们的主菜过了差不多一个小时才送上来,而且之前还换了一道菜,因为他们有的菜已经没了。吧台和餐厅总共只有三个员工,所以在这里点东西超级难,而且饮料也都没有了。总的来说这里的管理组织真的很差劲,我觉得我们一行五十几个人没有人会再回来了。

感谢 Ruth M
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
General M,Holiday Inn Cardiff North – M4, Jct.32 的 General Manager,回复了这篇点评2015年7月10日已回复
Google 翻译

Dear Ruth M,

Thank you for taking the time to review your recent stay with us here at the HI Cardiff North.

I am really disappointed to hear that you had a less than satisfactory dining experience in our restaurant. I am investigating this thoroughly as this is not indicative of our usual service levels and rest assured will take the necessary corrective measures.

In order to understand more of what happened I would really appreciate it if you could contact me directly at gm.hicardiffnorthm4@kewgreen.co.uk, so that we can discuss the issues you experienced in more detail.

Kind Regards
Laura Wiltshire

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2015年6月10日的点评 通过移动设备发表

在周六我必须开4个小时的车去加的夫(Cardiff)出差,到达的时候非常疲惫。一个非常友好前台员工热烈地欢迎我,而且在3分钟内就为我办理好了一楼的标准间,面积很大。酒店非常靠近M4,没有交通噪音困扰。我决定在房间吃晚饭,在我点餐20分钟后就送来了一份非常出色(分量很多)的混合烧烤,吃完饭后洗了一个舒服的澡,在特大床上睡了一个安稳的觉,第二天起床精神饱满地出席周日会议,很棒的酒店。

1  感谢 Dan T
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
General M,Holiday Inn Cardiff North – M4, Jct.32 的 General Manager,回复了这篇点评2015年7月10日已回复
Google 翻译

Dear Dan T,

Thank you for taking the time to review your stay with us at HI Cardiff North.

I am really pleased to here the welcome you received after your long journey was friendly and welcoming, I can appreciate this makes a difference after a long day.

Thank you for all your kind comments regarding the hotel facilities and your dining experience rest assured I will share these with the team.

I look forward to welcoming you back to the hotel in the future.

Kind Regards
Laura Wiltshire

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2015年6月3日的点评

我没住过这家酒店,但在那里的餐厅吃过一日三餐。我想说服务质量有些让人失望,我和朋友过去的时候那里人不多,但厨房还是把我们的一些小菜给忘了,要把服务员叫过来也很麻烦。最后我们不得不起身走到吧台询问其余饭菜。饭菜质量高,很可口(端上来的时候)。我想这里应该是临时餐厅,但主入口没开,客人得从旁边的门走进来。进门的时候得按门铃,2、3分钟就响一次,让人分神,也有些烦。总体来说,体验有点失望。

感谢 186katew
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
IHGCare,Holiday Inn Cardiff North – M4, Jct.32 的 Guest Relations Manager,回复了这篇点评2015年6月19日已回复
Google 翻译

Dear Kate W,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the restaurant service. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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