非常棒的位置和服务！
酒店位于王子街，司各特纪念碑斜对面，距离主要景点均在 10-15分钟内的步行距离。建议去订靠街景一侧的房间可以直接看到爱丁堡老城！
感谢前台Sara 和 Steve的服务，在我们需要帮助的时候得到了及时的解决！ 感谢你们！ Thanks you so much, Sara and Steve!
772
1,205
911
427
328
该点评由 英语 翻译而成。 查看原文
Portchester-Tourist
爱丁堡王子街美居酒店的点评
2016年9月8日点评通过移动设备发表
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.co.uk查看原文
James F，爱丁堡王子街美居酒店 的 General Manager，回复了这篇点评
回复时间：2016年9月12日
Dear Guest,
Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies.
Kind regards,
James Fraser
General Manager
Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies.
Kind regards,
James Fraser
General Manager
此回复为企业代表所写的主观评论，并不代表 Tripadvisor LLC 的观点。
附近酒店
US$180
- Trip.comUS$217
- Agoda.comUS$130
- Vio.comUS$138
US$172
- Expedia.comUS$172
- Hotels.comUS$172
- Agoda.comUS$172
US$121
- Algotels
- Expedia.com
- Hotels.com
离爱丁堡王子街美居酒店0.4公里
US$63
- Algotels
- Expedia.com
- Hotels.com
- Booking.comUS$196
- Vio.comUS$185
- ibis StylesUS$196
- Booking.comUS$248
- Curio by HiltonUS$249
- Skyscanner.comUS$248
- Booking.comUS$157
- Agoda.comUS$143
- Official SiteUS$174
点评 (3,643)
筛选点评
3,643 条结果
旅行者评分
旅行者类型
时节
语言所有语言
更多语言
旅行者评分
772
1,205
911
427
328
查看来自旅行者的评论：
正在更新结果...
1 - 6 条点评，共 3,643 条
GrandTour34423976236
北京市
2
通过移动设备发表 
房间贴士： 自驾前往的旅客可以将车停在酒店后面的的Rose Street，然后去前台索要停车的引导
入住日期：2024年2月
询问关于 爱丁堡王子街美居酒店 的问题
感谢 GrandTour34423976236
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Vicki Smith，爱丁堡王子街美居酒店 的 Guest Services / Front Office，回复了这篇点评2024年2月21日已回复
Dear Guest,
Thank you for your wonderful feedback! We're thrilled you enjoyed your stay at Mercure Edinburgh Princes Street Hotel, appreciating both our prime location and attentive service.
Our hotel offers stunning views of the Scott Monument and easy access to Edinburgh's attractions. We're glad you enjoyed our recommendation for a room with a street view to experience the charm of the Old Town.
We'll pass on your kind words to Sara and Steve. We are very lucky to have such great team members here at Mercure Edinburgh Princes Street Hotel, all dedicated to providing fabulous service to our guests.
Thank you again for sharing your experience, and we look forward to welcoming you back. Kind regards.
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
maureen025
澳大利亚墨尔本
914
我们在苏格兰之行的尾声时预订了一晚的美居酒店。竟然花了150英镑呀！！！这是我们截止到目前为止住过的最贵的一家酒店。诚然，我们是想找一个靠近威弗利车站的酒店，但花了那么多钱，我们自然会期待接下来能好好享受一个现代化的浴室和安详的夜晚。然而，这里的房间和浴室看起来很陈旧，同时由于酒店的疏忽，我们住的房间没有空调，所以需要整晚开着窗户。而空调的噪音持续不断，并且不知什么原因，这个区域通宵灯火通明，照在我们的窗户上。早餐虽然安排在一个漂亮的房间里，但是和别处更廉价的酒店里提供的早餐相比并没有好很多。这次感觉花了冤枉钱。哦，对了，我们甚至还没退房，这里的工作人员就开始打扫了。
询问关于 爱丁堡王子街美居酒店 的问题
感谢 maureen025
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com.au 查看原文
James F，爱丁堡王子街美居酒店 的 General Manager，回复了这篇点评2019年10月29日已回复
Dear Guest,
Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies.
Kind regards,
James Fraser
General Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Torry-Tripper
英国阿伯丁
7084
通过移动设备发表 
出差期间住了一晚。我的合作伙伴是雅高酒店集团的会员，因此酒店给我们升级了房间。我们住的豪华城堡观景房很漂亮，但是浴室太旧了，有些失望。但我的同事们就没那么幸运了，其中一间房间特别脏，又黑又潮，地毯上有呕吐物的污渍，让人感到很恶心。但工作人员却对她不予理睬，拒绝帮忙处理。想要换房间，酒店声称已经客满了，这显然是骗我们，因为他们在入住时升级了我们的房间，那么我们原来的房间应该是可以住的吧？另外一位男性员工甚至说，如果她想换一个房间，她应该让我们老板重新预订！干净的房间是酒店行业基本标准，而不应该额外收费。后来他们竟然以太忙了为由拒绝在餐厅提供服务，说我们应该预订一张桌子。只有我们告知老板会提供晚餐补贴时，才同意为我们服务。在办理入住手续时，他们从来没有说过餐厅必须预订座位。我们点了菜后，服务确实改善了，但食物很清淡。豪华房在周六凌晨3点很吵，因为夜间巴士就在我们楼下，听到醉汉们在俱乐部开球后等着坐车回家，接着是玛莎百货的卡车卸货的噪音！整晚睡得很差。早餐还可以，但这是我所知道的唯一一个有牛角面包的地方，牛角面包比普通面包硬。美居酒店一向是雅高集团酒店中较差的，但这个地方简直更差，我不会再来了。
询问关于 爱丁堡王子街美居酒店 的问题
感谢 Torry-Tripper
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.co.uk 查看原文
James F，爱丁堡王子街美居酒店 的 General Manager，回复了这篇点评2019年10月29日已回复
Dear Guest,
Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.
The hotel was fully booked at the time of your stay and the staff most definitely did not lie to your colleague about this, all rooms are allocated prior to arrival. All bookings were for classic rooms and this was provided for the stay other than the complimentary upgrade. We are an older three star property and whist some rooms and bathrooms require a refresh they are cleaned daily, We are not aware of any rooms that have vomit stains on the carpets however I will review all rooms with the team! Reception have confirmed that the guest was offered a room move and this was refused, this is clarified in a review left by a fellow colleague.
Our restaurant was fully booked at the time as we had three large groups booked in for dinner, this meant that we had limited space for other diners, this does happen from time to time as we are a very busy hotel. however as we have pre knowledge of guests on this rate we are able to hold space for them. Once the restaurant manager was aware of your dinner inclusive rate he ensured that you got a table.
We are sorry to hear that this situation has permanently marred your opinion of us. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Kind regards,
Myra McKillop
Operations Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Kim2019xx
21
对于这里的花费而言，你在这里享受到的服务简直令人震惊!! 工作人员还是友好的，但是酒店房间很恶心！！地板上有污渍，墙壁也很薄，房间隔音很差（什么都能听到），显得过时且廉价！！换房时发现地毯上也有污渍。
询问关于 爱丁堡王子街美居酒店 的问题
感谢 Kim2019xx
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.co.uk 查看原文
James F，爱丁堡王子街美居酒店 的 General Manager，回复了这篇点评2019年10月23日已回复
Dear Guest,
Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations.
Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.
Kind regards,
James Fraser
General Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
LesssslieP
科罗拉多丹佛
4160
我们住在六楼，面朝着老城区，房间有一个小阳台。他们的想法观点是多么不可思议啊!这是座多么神奇的城市啊。这家酒店地理位置很好，公共区域也很好。房间可能需要一点装修更新，但是房间的视野弥补了这一点缺陷。这里还有美味的早餐和友好的员工。
询问关于 爱丁堡王子街美居酒店 的问题
感谢 LesssslieP
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
James F，爱丁堡王子街美居酒店 的 General Manager，回复了这篇点评2019年10月3日已回复
Dear Guest,
Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh.
Kind regards,
James Fraser
General Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。