Thank you for taking the time to post and I am thrilled that you enjoyed your experience with us. I am delighted that you found your stay to be good value and you found the room service food and delivery to be excellent.
Your feedback with regard to the breakfast shall be reviewed with the team in Brasserie Prince. Breakfast is usually cited as a highlight however I am truly sorry this was not your impression.
I very much hope we will have the pleasure of welcoming you back to The Balmoral in the not too distant future.
Thank you for your kind review following your stay with us. I am glad to hear you were returning to our hotel and we were able to find a room which was suitable. Our hotel has undergone major renovations in the last couple of years and we will continue to update our rooms at the beginning of next year. I am glad to hear you have enjoyed our newly refurbished restaurant. I hope we will be able to welcome you back to the Balmoral again soon.
Thank you again for taking the time to write.
Thank you for your warm words and I am delighted to hear that you found your stay this year to be 'even better than last'. We are constantly working behind the scenes to ensure we continuously improve upon our guest experience and I am thrilled this was your impression.
Thank you also for mentioning our stunning new brasserie which opened in the summer - Brasserie Prince. I will take great pleasure in sharing your kind comments with the team.
I hope we will have the pleasure of welcoming you back to The Balmoral in the not too distant future.