Thank you very much for your lovely review and the 5 stars rating. I am over the moon reading that the staff went above and beyond to make sure you had a lovely stay, that shows the passion we have at DoubleTree by Hilton Edinburgh City Centre for hospitality and service.
I am glad to see that you found the location convenient, it is with the staff one of our greatest assets, and you enjoyed the lovely view of Edinburgh Castle from your room.
We look forward to welcoming you back at the property in the near future
Front Office Manager
I am sorry to read of your poor stay with us with the lights and scaffolding clearly impacting your sleep at the hotel.
Although we have been advertising the essential works at the hotel since December, the installation of new lighting has formed part of this however it would seem that when they switched on the lights for checking they have clearly not switched them off for which I would like to apologise.
I will share your feedback with the team to ensure we learn from our mistakes and sincerely apologise that we fell well short during your stay with us.
Thank you for choosing to stay with us and for taking the time to share your experience.
I am happy to read that you found the hotel met with your needs and that you would stay with us on a future visit to the city.
Thank you for choosing to stay with us and for sharing your experience.
I am delighted to read that you had an excellent stay with the team, location and breakfast some of the reasons for this.
I appreciate your feedback and hope that you had a wonderful time in the city.
Thank you for taking the time to review the hotel after your recent team building event with your work.
I am delighted to read that you had a wonderful stay with the Manager also being able to fix some internet issues along with a good meal in our Monboddo Bar.
I appreciate your feedback and hope to welcome you back again on your next trip to Edinburgh.
Dear Caroline H,
Thank you for choosing the hotel for your city visit.
I am very happy to read that you had a fantastic stay with us and that the team delivered exceptional service throughout but more importantly in the hotel's Monboddo Bar.
I appreciate your feedback and time and of course, recommendation and look forward to seeing you again some time soon.