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1 - 6 条点评,共 1,074 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月29日的点评 通过移动设备发表

最近为了下午茶到访班奇鲁别墅酒店,真是太高兴了!热情的招待,盘中分别有水果或普通的烤饼可供选择,加上凝结的奶油和果酱,然后是你能想象得到的最可爱、最美味、最漂亮的一层。甜蜜与美味的完美结合,对细节的关注令人惊叹。我还要指出的是,工作人员非常亲切,健谈和令人愉快,特别是我们的女服务生,并一一为我们做出解释,真的好极了。我强烈建议你去下午茶,我一定会推荐给朋友和家人,并期待着再次光临:)

感谢 DLee129
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nigel P,班奇鲁别墅酒店 的 General Manager,回复了这篇点评2019年10月2日已回复
Google 翻译

Dear DLee129,

It was a real pleasure to welcome you for our 'Highland Afternoon Tea'

Thank you for taking the time to write your review and for your kind comments about this beautiful house, the quality of the food, attentive service from the team, and our beautiful surroundings which is very much appreciated.

We look forward to welcoming you back again soon.

Thank you again for your kind comments!

Fanacht le fáilte is fiche tú sa Highlands!
A warm welcome awaits you in the Highlands!

Kind regards,

Nigel

TWO NIGHT WINTER LUXURY HIGHLAND DEAL
£99 - Prosecco, Highland Afternoon Tea, Dinner, Bed & Breakfast

National Coast Hotel of the Year 2019
Highland Country House Hotel of the Year 2018
Highland Wedding Hotel of the Year 2018 / 2019

Bunchrew House Hotel com

举报业主不当回复
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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月18日的点评

看到这家酒店的在线预订网站里面对其质量和服务的描述,感觉这里会是一个五星级的地方,但是总体来说,我们对酒店的维护、装修水准以及房间的清洁度感到失望。到店的时候收到了非常热情的欢迎,办理入住的时候还送了一杯波塞可起泡酒。接待员(也是等我们并为我们提供饮料的人中的一员)很可爱,并且显然在接待方面很有一套,餐厅和酒吧的人也是的。晚饭我们点了3个菜,当然这边也有7个菜的品尝菜单可以选。饭菜很赞,都是本地的,酒水菜单也是精心设计的,里面有各种本地的苏格兰杜松子酒以及威士忌。早餐也蛮不错的(除了蘑菇干干的并且煮老了以外,应该按需要新鲜现做的),服务很好。然后来说一下缺点,真心建议这些房间(我们住的是红城堡客房)需要认认真真地重新设计或者说翻新一下,虽然我们感觉能改的地方可能不多,但真的墙壁、天花板还有一些固定装置的情况太糟糕了。墙面似乎被粉刷过以掩盖其恶劣的状况,我们房间的天花板内衬纸边缘处都脱开了,天花板檐口上有污渍,高层热水管道被厚厚的一层灰尘和蜘蛛网覆盖。地毯需要深度清洁,感觉在我们到之前都没有用吸尘器清理过,因为可以看到一些碎屑和其它碎片,床的帷幔一侧也有肮脏的污渍,简直不敢想那是啥反正让人很不爽。每张床上都有3个枕头,但软硬程度各不相同,床垫很差睡在上面整晚都朝一边滚,完全没睡好。熨衣板的盖子裂开了,浴室里面没有洗手液,但是沐浴露洗发水护发素这些都有很多,里面还有从墙上掉下来的配件,镜子那有只死黄蜂。酒店周边真的很赞,可以俯瞰福斯河和周围丘陵、高地的美景。从地理位置上来看,很适合探索因弗内斯、奈恩和乌拉波尔这些地方,停车位也很充裕。总的来说就是一些小细节累计下来让我们觉得不是很划算,与我们根据广告描述所期望的奢华程度也相距甚远。

感谢 EcoBean
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nigel P,班奇鲁别墅酒店 的 General Manager,回复了这篇点评2019年9月22日已回复
Google 翻译

Dear Guest,

It was a real pleasure to welcome you during your recent stay with us; however it does concern me that on this occasion we did not get everything quite right and for that I would like to give you both my personal apology.

Thank you for taking the time to write your review and for your constructive comments about this beautiful house, the quality of the food, attentive service from the team, and our beautiful surroundings which is very much appreciated.

Since your stay with us I have taken the time to look in further detail at the aspects that you have raised and we have now ordered a new mattress for the room and have planned decoration at the earliest.

We do hope that you will give us the opportunity to redeem ourselves and if so please contact me directly.

Thank you again for your constructive comments as this is very beneficial in order for us to improve..!

Fanacht le fáilte is fiche tú sa Highlands!
A warm welcome awaits you in the Highlands!

Kind regards,

Nigel

TWO NIGHT WINTER LUXURY HIGHLAND DEAL
£99 - Prosecco, Highland Afternoon Tea, Dinner, Bed & Breakfast

National Coast Hotel of the Year 2019
Highland Country House Hotel of the Year 2018
Highland Wedding Hotel of the Year 2018 / 2019

Bunchrew House Hotel com

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月13日的点评

我们正在Skye度假,然后我们的房车没电了。去了Inverness最近的地方修理。所以,我的任务是找到一家可以让我们和我们的德国牧羊犬入住的酒店,而且要住很多天。我们带着装着我们东西的Tesco袋出现!!!不过从我们的第一次电话通话到我们离开,我们3晚的体验非常的好,甚至让我们的假期更棒了。 想象一下一栋有着角楼的苏格兰乡间房子坐落在美丽的环境和花园中的巧克力盒图片。住的是大卧室套房,床很舒适。另外还有五星级的服务,而且在贴有餐厅标签的地方享用早餐超级的棒,这里简直就是天堂。 即使没有下午茶,体验也非常的好。 从花园管理员George 到协调早餐的可爱女士们,还有Nigel 和管理团队。.都是5星级水准的...真是个神奇的地方,我们会再来的...谢谢。

感谢 JM210
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nigel P,班奇鲁别墅酒店 的 General Manager,回复了这篇点评2019年9月22日已回复
Google 翻译

Dear Guest,

It was a real pleasure to welcome you and your four legged friend during your recent stay with us.

Thank you for taking the time to write your review and for your kind comments about this beautiful house, the quality of the food, attentive service from the team, and our beautiful surroundings which is very much appreciated.

We look forward to welcoming you back again soon.

Thank you again for your kind comments!

Fanacht le fáilte is fiche tú sa Highlands!
A warm welcome awaits you in the Highlands!

Kind regards,

Nigel

TWO NIGHT WINTER LUXURY HIGHLAND DEAL
£99 - Prosecco, Highland Afternoon Tea, Dinner, Bed & Breakfast

National Coast Hotel of the Year 2019
Highland Country House Hotel of the Year 2018
Highland Wedding Hotel of the Year 2018 / 2019

Bunchrew House Hotel com

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月9日的点评 通过移动设备发表

在因弗内斯的皇冠假日酒店预订了两晚,到了那里我们发现情况很糟糕,就没有住进去。我在2英里外找到了这家非常棒的酒店,更棒的是每晚只要5英镑就能住上一间有四柱床的房间。美丽的酒店坐落在美丽的庭园中,俯瞰着一片湖泊。完美而又宁静。工作人员都很乐于助人,热情好客,在办理入住手续时还喝了一杯普罗塞克葡萄酒。晚餐有点贵,但很好吃。按要求做的早餐非常完美。

感谢 Mrsb007Leeds
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nigel P,班奇鲁别墅酒店 的 General Manager,回复了这篇点评2019年9月22日已回复
Google 翻译

Dear Amelia,

It was a real pleasure to welcome you during your recent stay with us.

Thank you for taking the time to write your review and for your kind comments about this beautiful house, the quality of the food, attentive service from the team, and our beautiful surroundings which is very much appreciated.

We look forward to welcoming you back again soon.

Thank you again for your kind comments!

Fanacht le fáilte is fiche tú sa Highlands!
A warm welcome awaits you in the Highlands!

Kind regards,

Nigel

TWO NIGHT WINTER LUXURY HIGHLAND DEAL
£99 - Prosecco, Highland Afternoon Tea, Dinner, Bed & Breakfast

National Coast Hotel of the Year 2019
Highland Country House Hotel of the Year 2018
Highland Wedding Hotel of the Year 2018 / 2019

Bunchrew House Hotel com

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月27日的点评

我们去参加一个朋友的生日宴会。我们喝了下午茶,茶的味道好极了。工作人员非常贴心也非常友好,我们用餐很舒服。整个经历都非常美妙。我已经向很多人推荐了这家酒店。

与这家酒店合作收集的点评
感谢 hilsforsyth1
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nigel P,班奇鲁别墅酒店 的 General Manager,回复了这篇点评2019年9月22日已回复
Google 翻译

Dear Guest,

It was a real pleasure to welcome you for our 'Highland Afternoon Tea' to celebrate your friend's birthday.

Thank you for taking the time to write your review and for your kind comments about this beautiful house, the quality of the food, attentive service from the team, and our beautiful surroundings which is very much appreciated.

We look forward to welcoming you back again soon.

Thank you again for your kind comments!

Fanacht le fáilte is fiche tú sa Highlands!
A warm welcome awaits you in the Highlands!

Kind regards,

Nigel

TWO NIGHT WINTER LUXURY HIGHLAND DEAL
£99 - Prosecco, Highland Afternoon Tea, Dinner, Bed & Breakfast

National Coast Hotel of the Year 2019
Highland Country House Hotel of the Year 2018
Highland Wedding Hotel of the Year 2018 / 2019

Bunchrew House Hotel com

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月25日的点评

酒店就像城堡,很漂亮,工作人员把我们照顾得很好!我们特别欣赏这里迷人的气氛、特斯拉充电器、美味的早餐和非常友好、乐于助人的员工。我们向其他旅客强烈推荐班奇鲁别墅酒店。

感谢 Susanne K
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nigel P,班奇鲁别墅酒店 的 General Manager,回复了这篇点评2019年8月9日已回复
Google 翻译

Dear Susannekindblad,

It was a real pleasure to welcome you during your recent stay with us.

Thank you for taking the time to write a constructive review and for your kind comments about this beautiful house, the quality of the food, attentive service from the team, and our beautiful surroundings which is very much appreciated.

We look forward to welcoming you back again soon!

Thank you again for your kind comments!

Fanacht le fáilte is fiche tú sa Highlands!
A warm welcome awaits you in the Highlands!

Kind regards,

Nigel


National Coast Hotel of the Year 2019
Highland Country House Hotel of the Year 2018
Highland Wedding Hotel of the Year 2018 / 2019

Bunchrew House Hotel com

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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