这次到访Ireland是为了到Croke Park看演唱会，酒店徒步行约15-20分钟便能到达，散场是因封路及人太多大约需走30分钟，酒店服务态度十分好，入住当天我们早上8时便Check in, 因与朋友入住希望要求更换双床房，下午入住时发觉仍安排了大床房，回去与职员商量是否客房爆满未能安排双床房，原来是职员忘记看备注要求，安排我们更换双床房并替我们升级了!房间很舒适亦十分大，可惜灯光不足早上化妆是觉得很不方便，浴室花洒的水力十分足够，浸浴十分舒服；早餐比其他酒店丰富，但如果需付费享用便不太值得。最不满酒店的地方是插苏位竟不在床的旁边，在这个年代是很不方便的。酒店价格昂贵，但设施偏旧。
这是一家好酒店，完美地坐落于都柏林中心的奥康奈尔大街，所有地方都步行可到，尽管要下午三点才能入住。我们达成了早班机，因为房间准备好了，我们上午8点30分就入住了，也没有额外的费用。店员（特别是Rosemary）热情地欢迎了我们，还主动给我们提供帮助。一点小提示：如果你在预定酒店前加入RIU,然后在酒店直接预定，你作为RIU会员可以享受折扣。房间很舒服，质感上乘。
我在找一个有基本食物的地方，这里看起来是个不错的选择。人们都很友好。食物也不错。不过价格不便宜。餐桌不适合午餐，更适合下午茶。
Dear,
Thank you for choosing RIU Hotels and Resorts for your vacation and for sharing your experience with us.
As a service-oriented hotel chain, we really appreciate your positive comments about our staff and we are glad to hear that we were able to meet your taste with our gastronomy.
We have sent your comments and suggestions to the respective heads of departments involved.
We hope to see you again in RIU so that you can enjoy the quality, service and attention that define our hotels.
With our best wishes we remain,
Online Reputation Manager
Riu Plaza The Gresham Dublin
RIU.com
因为出差，我们三个人在这里住了4天。沙发床非常不舒服，第二天我要求酒店给我弄一个额外的床垫，他们给我带来了额外的被子垫在下面，并且保证他们会把这个事情处理好，但是最后他们并没有做到。菜单是令人震惊的，没有太多的选择，也不值得他们为之付出的金钱。不会再来这家酒店了。
Dear guest,
Thank you for taking the time to give us your feedback and for expressing your concerns.
We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve our services. We will share your impressions with the corresponding department in order to make adjustments, if necessary.
We really hope you will give us a second chance to redeem ourselves and give us a chance to demonstrate the high standards of Guest Service that are typical at our resorts.
With our best wishes we remain,
Hotel Riu Plaza The Gresham Dublin
Online Reputation Manager
当我们到达时都柏林机场的时候，游客信息台把这家酒店推荐给了我们。他们预定了房间，给了我们便宜了价格。我们想要在市中心的一些的位置，可以走路去周边的景点。这家酒店很有历史。它已经重新装修过。我们的房间不大但是干净舒适。在都柏林市中心附近，离我们想去观光的景点都很近这点很完美。不过我们没有在这里吃饭。
