Good Morning,
Thank you for your feedback, disappointing as it is to read same.
I ,myself (Manager of the Hotel) was on duty yesterday in our Parkroom Lounge and I am very disappointed that you left the property unhappy when your above concerns could have been dealt with before leaving the Hotel.
Seeing that you did not have a table reserved, I felt that we did accommodate you 3 ladies, and during our peak lunch time period our Duty Manager seated you three ladies and took your order very promptly in our busy Parkroom Lounge.
I personally did check your table on one occasion and was advised that everything was great.
I can certainly clarify that no three members of staff were standing idle yesterday at any stage, we had any extremely busy day and there was a great buzz around the Hotel and Pery Square due to the World BBQ Championships & Culture & Chip, Geraldine Sadlier's Art exhibition in our Parkroom Lounge and a wonderful 90th Birthday Celebration.
Both myself and the Duty Manager were present in the Parkroom lounge yesterday and would have liked if you had raised your concerns with either of us before leaving the Hotel.
If you wish to contact me directly and I would be only too happy to discuss your review in dept with you.