我的丈夫、女儿和我在飞往美国之前在这里住了一晚，并度过了一段美好的时光。Ali先生为我们登记入住，他非常友好和专业;他给人的第一印象很好!有一个实习生和他在一起，我相信他也会是酒店的宝贵财富，如果他能和老师达到一样的高度!我们得到了升级到高级套房的机会(额外收费)。我们决定接受这一点，而且并没有感到失望——房间很可爱，也很安静。当我们在城市咖啡馆用餐时，额外的床很快就在起居区为我们搭好了(我们所有人都享用了美味的饭菜)。行政酒廊也是晚餐和早餐的好去处。休息室里的Vivien非常可爱和乐于助人，他也是索菲特盖特威克酒店的另一笔宝贵财富。我们一定会回来的，谢谢你们提供的美好居住经历。
Bonjour!
We really appreciate you taking the time to share your feedback following your recent stay, at Sofitel London Gatwick.
It makes me so happy to see how comfortable and enjoyable your stay with us was. Thank you for highlighting how friendly the staff was, in particular, Ali from our Front Office team.
We hope to have the opportunity to welcome you back in the not too distant future.
Thank you once again,
My best Regards,
Gabriela Libanio
Guest Experience Manager
我和我的女朋友在度假前一天晚上入住了这里，我们把车停在这里了14天，这是作为套餐的一部分，酒店离机场很近，就在北航站周边，不需要换乘，只需步行50码。酒店很干净，员工也很热情，酒店里有几个地方可以提供不同种类的食物。强烈推荐这家酒店给大家，这是开始美好假期的不错选择。
Bonjour Paul,
Thank you for taking the time to share your feedback following your recent stay at Sofitel London Gatwick.
It is wonderful to note that you had a lovely and luxurious stay and you enjoyed our location which is indeed offers an easy access to North terminal via the link-bridge.
I am also delighted to read that our Ambassadors were helpful and welcoming throughout your stay.
Your feedback and recommendation is greatly appreciated and we hope that your next visit will be as pleasant as the previous one.
My best regards,
Gabriela Libanio
Guest Experience Manager
我住了一间豪华的俱乐部楼层房间，我对自己的选择/网站提供的房间有点不感兴趣(这个房间基本上是标准尺寸的房间——视野非常有限——网站上专门强调了这一点)。但是床很舒服，毛巾超级柔软，房间非常干净，还有免费的软饮料。会想再住一次，不过下次要选一间标准间。
Bonjour!
I am really disappointed to read your comments about your arrival and I would like to extend my sincere apologies as this is certainly not the level of service you should have received at the Sofitel London Gatwick.
I would like to discuss this with you personally, as we do not have access to your reservation, may I invite you to please contact me directly on H6204-gr@sofitel.com?
I look forward to hearing from you.
My best Regards,
Gabriela Libanio
Guest Experience Manager
h6204-gr@sofitel.com
我们来埃及度过冬假，因为第二天一早要乘坐飞机，所以我们来这里过夜，很感谢，自始至终都很满意。房间很不错，休息室的Alexandra把我们照顾得很好，工作人员都很不错。饮品和房间都很不错，早餐也很好。感谢酒店把一切都安排的很完美，下次旅行，我一定还会再来的。
Bonjour Darren K,
Thank you for taking the time to review our hotel following your recent stay with us.
I am glad that you found our Luxury Rooms well appointed and you benefited from the access to the Club Millesime. The lounge is indeed a perfect place relax in the evening with complementary drinks and canapés. Thank you for the compliments towards the attentive service from Alexandra, I will personally share your review with her.
Thank you again for choosing our hotel, we look forward to welcoming you back in the near future.
Yours faithfully,
Globy Ouseph
General Manager
干净舒适的酒店，拥有三家中国餐厅是很可爱的。如果你坐早班飞机的话，那就好了。避免了去机场的麻烦。员工很细心。房间都很好，浴室里有很好的淋浴
Bonjour HampshireCrikey,
I am pleased and grateful to read your post; thank you very much for your fantastic comments. I am delighted to hear that you find our hospitality and facilities to your satisfaction on each occasion.
We are looking forward to welcoming you back to Sofitel London Gatwick in the near future and offer you “welcome to our home” experience.
Yours faithfully,
Globy Ouseph
General Manager
