和那个很令人讨厌的 Olivier经理说了10分钟之后,她竟然没有时间解决我们的问题。员工很好人。酒店很脏,对孩子也不安全。我不推荐。菜很难吃。更多
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和那个很令人讨厌的 Olivier经理说了10分钟之后,她竟然没有时间解决我们的问题。员工很好人。酒店很脏,对孩子也不安全。我不推荐。菜很难吃。更多
显示较少Dear Guest,
I sincerely regret your discontent regarding your stay in my hotel.
I wished that you had a better experience and although your review is not the reflexion of the quality of service that my team and I are used to providing, I can assure you that I will remain vigilant on the failures you describe
I hope you will give us a chance to earn back your trust.
I remain at your disposal.
Best regards,
Serge Lenormand - General Manager
在诺富特戈尔里昂酒店住了两晚。如果从侧出口离开车站(通过2号大厅),可以立即找到酒店。我们的房间很舒适。不寻常的淋浴,一开始,淋浴间和卧室之间的玻璃墙是透明的,但按一下按钮就会变得不透明。有茶水/咖啡设施、冰箱和室内保险箱。游泳池又小又深。游泳池的大部分深度是2.1米,很快就超出了我的深度。接待区提供桌上足球,还有互联网终端和儿童区。在天黑后最好不要出去(酒店有保安),太多的醉汉和露宿街头的人。接待处的一扇门边还有浓烈的尿味。
Dear Andrew081,
I thank you for your review and I am pleased that my hotel was up to your expectations.
The Gare de Lyon is indeed a few steps away from the hotel and, as most main cityies' stations, it is frequented indeed by a heterogeneous population coming and going but still calm.
I hope to welcome you soon.
Regards,
Serge Lenormand
和家人还有朋友一起在这家酒店住了4个晚上。是一次很棒的体验。酒店位置很好,工作人员也很有礼貌。酒店位于 Gare de Lyon 地铁车站附近,我儿子最喜欢的是室内游泳池。这里的早餐也不错。绝对推荐。
Dear Ashok K,
Thank you very much for recommending Novotel Paris Gare de Lyon.
I'm so glad you enjoyed your stay in Paris!
Did your son play in the kids corner area?
Have a wonderful day,
优点:房间整洁干净,配备了最新的棕色诺富特(Novotel)风格的家具,淋浴墙是半透明的。洗漱用品的品牌在我外出观光时换了,不过我更喜欢旧的,价格公道。工作人员都受过良好的培训,就像我享受过的其他诺富特酒店的服务团队提供的服务一样。酒店地理位置优越,可搭乘包括RER-A线在内的多条列车外出,内部可视窗提高了安全系数,受到大家的赞赏。缺点:房间温度过高,从来没有低于22摄氏度,即使空调开到最大,而且工作人员还检查过。公共区域看起来有点老旧,而且太热了。健身中心也需要更新。Henri Frenay白天还不错,但到了晚上就会吸引大量无家可归的人,会有一些小偷小摸的事情。有一次我还听到窗外有抢劫盗窃的声音。
Dear Adam20191,
Thank you for sharing your feedback about Novotel Paris Gare de Lyon.
I'm glad you enjoyed your stay!
I apologize for the A/C, it seems there must have been a system issue.
We are going to refurbish common areas from September to February 2020, pool included.
We are working with the city Council to sort this situation out. Please know that we do our best to make you feel at any time welcome.
Looking forward to welcoming you back,
这家酒店地理位置很好,到车站和地铁只需2分钟。房间干净宽敞,加的床有点小,但还可以接受。酒店外面有一个操场,对孩子们来说非常棒。健身房很宽敞,没有举重设备,但适合快速锻炼。很乐意再次来入住。
Dear Sarah J,
Thank you so much for recommending Novotel Paris Gare de Lyon.
I'm glad you had such an good stay!
We hope to welcome you back very soon,
Have a good day,
酒店毗邻里昂火车站,对于城市旅游来说非常方便。孩子们非常喜欢桌上足球和其他游戏。房间很宽敞,很干净。我诚挚地推荐大家入住这家酒店。
Dear Mmamunnazir,
Thank you for recommending Novotel Paris Gare de Lyon for your stays.
I am so happy you've enjoyed every part of it!
I look forward to welcoming you back soon,
Have a good day !
房间很好,设施不错。自助早餐很美味。我发现房间很热,无法降温,但这是它唯一的缺点。酒店的设施不错,酒吧和餐馆也都不错。健身房设备齐全,还有一个游泳池。这家酒店并不是位于最好的地区。(我们住在这里)只是因为我们要坐火车去意大利,而里昂火车站就在旁边。我推荐这家酒店。
Dear David I,
It is very nice of you to share your satisfaction regarding your stay and I sincerely thank you for recommending my hotel.
I am sorry regarding the temperature in your room. Do not hesitate to get in touch with the reception staff as they are at your disposal and ready to help and found a solution to improve your comfort.
Have a nice day.