ARH6786,
Thank you for taking time to share your feedback.
We deeply regret the incident that happened during the night of 16th March 2019. As you mentioned, one of the former neighbor launched quite a farewell party despite the strict houserules that preside over the joint ownership property.
We apologies if the night receptionist have send a resigned image of himself, but be sure that he did everything in his power to end this incivility. I have records showing that he has called the police 4 times during the night, but they only show up until dawn; he even tried to communicate himself with the culprit apartment but was received with no manners and even insulted by the lout man.
Be sure that it is our duty and in our best interest to ensure a great night to our host ; I must admit we have failed this for our guests on this specific night but we praise you to leniently review your notation taking into account that we have done everything we could to stop it and that the resolution of this event was outside our direct range of action.
Separately from our query to revise your tough notation, I cannot identify you to email you, could you please contact me directly in order to revise the gesture of our breakfast waiter as I agree that, even made with goodwill, it was not appropriate to the situation.
I sincerely looking forward to reading from you.
Kind regards,
bbrasselet at hotelsorbonne , com