Dear John T,
First of all, we would like to thank you for taking the time to share your experience in our hotel. We're really pleased to read that you enjoyed your stay with us!
You’re right when you mention that our hotel is perfectly located to explore the city easily and enjoy the Latin Quarter area, with its famous cafés and typical French restaurants.
For your next stay in Paris, feel free to contact us directly or visit our website to check out all the different room categories (Design Classic rooms with a shower, spacious Design Superior rooms, larger Design Deluxe rooms with a bathtub and two amazing top floor rooms).
As you know, there is always a good reason to come back to Paris, maybe to celebrate the New Year's Eve, when the city is full of lights and festive decorations.
Pedro SANTIAGO UGARTE
Thank you for taking time to share your feedback.
We deeply regret the incident that happened during the night of 16th March 2019. As you mentioned, one of the former neighbor launched quite a farewell party despite the strict houserules that preside over the joint ownership property.
We apologies if the night receptionist have send a resigned image of himself, but be sure that he did everything in his power to end this incivility. I have records showing that he has called the police 4 times during the night, but they only show up until dawn; he even tried to communicate himself with the culprit apartment but was received with no manners and even insulted by the lout man.
Be sure that it is our duty and in our best interest to ensure a great night to our host ; I must admit we have failed this for our guests on this specific night but we praise you to leniently review your notation taking into account that we have done everything we could to stop it and that the resolution of this event was outside our direct range of action.
Separately from our query to revise your tough notation, I cannot identify you to email you, could you please contact me directly in order to revise the gesture of our breakfast waiter as I agree that, even made with goodwill, it was not appropriate to the situation.
I sincerely looking forward to reading from you.
bbrasselet at hotelsorbonne , com
Dear Tom W,
We would like to thank you for taking time to write a comment. We are thrilled to read you kind words about ypur stay with us. You are right, the location is a real advantage, in the heart of the latin quarter close to famous monuments and surrounded by many restaurants. Our boutique hotel offers only 38 design rooms ; for your next stay we suggest you to book a deluxe room to be more confortable and have more space.
We hope to see you very soon as there is always something to see and do in Paris !
Front Office Manager
Thank you for taking time to share your stay with other travellers. We are glad to read that you spent 3 lovely days in Paris. Indeed the hotel in located in the latin quarter, walking distance to Notre Dame and Luxembourg Garden and surrounding by many restaurants and cafés. We are happy that you enjoyed our hotel and that our staff was able to help you. Coffe and tea making facilities are available upon request at the reception.
We really hope to see you next time.
Front Office Manager
Thank you for your comment. We are happy that you enjoyed your stay with us particularly in room 62 which is the largest room of the hotel !
We hope to see next time you come to Paris and note that best rates available are always on our website.
Thanks for your review. Indeed the location of our hotel is a real advantage, close to lot of transports and touristic places like the Luxembourg Garden and Notre-Dame cathedral.
As you are a faithful client of Hotels Paris Rive Gauche do not hesitate to use our loyalty code to get discount and in 2020, the group will revveal a new property...
Thank you for this amazing review. I shared it with the team especially with Georges who thanks you a lot. It was a pleasure for us to welcome you during these 10 days in room 44.
For your next stay, do not hesitate to contact us directly to benefit for the best rate and a welcome drink upon arrival.
Front Office Manager