Thank you for the time you have spend to give us your feedback on Tripadvisor.
We are sorry to read that your stay with us did not meet your expectations.
The room you had booked was a standard room, which offer a bed size of 160 cm and the rooms are in between 18 to 22 m².
Please note that we have 3 more room categories from Deluxe up to Suite, all of them are much bigger (21 to 40 m²) and all off them offer a free Nespresso machine with 4 capsules. Concerning the linen we are unfortunately obliged to work a big different as in our historical building we do not have housekeeping offices as you will find in a modern chain hotel.
Nevertheless we are happy that you appreciated the welcome by our staff as well as our excellent location.
I wouls be pleased to offer you a free upgrade from a traditional room to a deluxe room for your next stay according to our availibility.
Do not hesitate to contact me personally.
We really hope to welcome you back soon.
Thank you for taking time to share your travel experience to our hotel. We are happy to read that you enjoyed overall your stay, especially welcome by our staff.
Please note that breakfast is charged 15 € for clients who book directly with us (instead of 19 €) and our complete buffet breakfast includes a large choice of local products from the Victor Hugo Market (cheese, ham, sausages ... ) as well as salmon, eggs, sweets , fruit salades, Nespresso coffee corner etc.. ...
Concerning the approach of the hotel it is important to put Place Wilson into the GDS and than follow the signs to the hotel and Capitole Parking, there is only one way to reach the hotel.
We would be pleased welcoming you again in Toulouse soon, best regards from the pink city,
即使酒店的外观和房间的装修给我一种在1900年旅行的感觉，但我的这次住宿十分愉快，酒店位于图卢兹的中心地带，靠近所有的景点商店。 酒店的工作人员很棒，不幸的是，我有一次不愉快的经历，尽管我在门把手上挂了不要打扰的牌子，清洁人员还是进入了我的房间。 我很不喜欢这样，因为我把我所有的东西放的到处都是。 除了这次清洁问题之外，这次住宿体验是非常棒的。 酒店和房间超级干净，非常安静和迷人。
Thank you for taking time to leave a comment about your stay on Tripadvisor.
We are happy to read that you enjoyed overall your stay, the flair of our hotel, the cleanliness and the charm.
I am sorry to read that the cleaning staff did not respect the do not distrub sign, this never happens normally, please appologize for this.
We nevertheless hope welcoming you soon again, best regards,
我们只在图卢兹待一晚而且到达的时候没有预订。这家酒店符合要求。就在首都广场的中央，这是一个古老的酒店，不是现代的，但我们喜欢那里的装饰。自助早餐的价格高于平均水平，需额外收费。 我们的房间（不是套房）真的很大，舒适的大浴室。 颜色有点花哨（金色和红色），但我们喜欢。像其他帖子抱怨那样，我们有4个枕头，而不是2个。 他们似乎已经解决了这个问题。很容易在前台办理入住和退房。他们甚至提出在我们订房间之前给我们看房间。
On behalf of the entire team, I would like to thank you for your positive feedback.
We are happy to read that you enjoyed the location, the service provided by the front desk and your spacious room with it's 4 pillows. Due to several complaints we added additional pillows even in the standard rooms (we had them before starting from Deluxe room category).
We are looking forward welcoming you back again for your next stay at the Grand Hôtel de l’Opéra