Dear guest,
First of all, thank you for taking the time to share your experience with me. I am very disappointed to learn your stay did not meet your expectations.
At Novotel Suites, we strive to provide a superior service experience for every customer. Whatever ages and reasons of the stay, each guest would find a personalized and dedicated service. As you rightly mentioned it, families and kids are at the very heart of Novotel Suites DNA. In this way, during summer and throughout the year, our hotel takes delight of participating to Accor’s activities dedicated to children. During your stay, a drawing contest were over 200 children participated was taking place. Very proud of this success, we display in the main entrance their drawings. This display puts children very proud of their works but I can understand this decoration displeased you.
We would wish to welcome the opportunity to accommodate you again at Novotel Suites when you next time require accommodation in town and thereby have the chance to restore your good faith.
Best regards,
Patrick Surault
Manager