我母亲最近在缤客上预订了尼斯的Campanile的房间,得到了入住确认信。但当她到达那里得时候,被告知没有房间可住!她和丈夫不得不在深夜打车转来转去找其他的酒店。那时,酒店拒绝承认该确认订单,也拒绝退预订房间的款项。她无处可住,同时也被无理收费。非常糟糕的客户服务!更多
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我母亲最近在缤客上预订了尼斯的Campanile的房间,得到了入住确认信。但当她到达那里得时候,被告知没有房间可住!她和丈夫不得不在深夜打车转来转去找其他的酒店。那时,酒店拒绝承认该确认订单,也拒绝退预订房间的款项。她无处可住,同时也被无理收费。非常糟糕的客户服务!更多
显示较少Dear Sir,
Thank you for taking time to let us a comment on TripAdvisor.
To get a very special price, your mother as chosen to book a non-refundable room on Booking.com. This is a special offer which is particularly interesting in price but it is a prepaid booking that cannot be cancelled or either delayed. It is clearly indicated when you make the room on the web side. So that is why when she came at the hotel on the 15 august to have the room until the 16 th august, she were told it was not possible to get it as her reservation was made from the 14 th to the 15 th august.
We are very sorry for this trouble but we would encourage everyone to read properly the cancellation policy on every websides.
地理位置非常棒。房间很小。房间的空间只够放3张单人床。如果不是因为他们晚上限制使用空调,我们还会呆在那里。我们三个人在那儿的两个晚上都是半夜大汗淋漓地醒来。酒店自豪地在电梯里贴出公示说这样做是为了节约能源。他们说他们把温度限制在23摄氏度(74华氏度),但我想这两个晚上我们房间的温度都比这要高。我想我们不应该抱怨,因为价格合适,位置合适,员工友好,而且地方干净。
Dear Guest,
Thank you for taking time in writing a nice comment following your stay in our hotel. We just want to specify a point: what is posted in the elevator is just an advice to save energy. Each room has its own control box for air conditioning and the guest can decide of the air temperature regardless of the general air conditioning.I hope you will have the possibility to test it if you stay again in our hotel.
在从突尼斯回家的路上,我在尼斯中心雅典衛城鐘樓飯店住了一晚,没有比这更好的选择了。这家酒店是徒步探索古城的绝佳地点。接待处的一位员工带着友好的微笑跟我打了招呼,而且办理入住登记过程也再简单不过了。我的房间很干净,很舒适,而且有足够的空间供独自旅行的人使用。我询问了一个吃晚饭的地方,他们给我推荐了圣保罗咖啡厅,事实证明这是一个很好的选择。总之,我十分开心做了住在尼斯中心雅典衛城鐘樓飯店这个决定,下次我再来这座美丽的城市时,我也会毫不犹豫地回来。
当我们到达时,工作人员非常友好和乐于助人,酒店位于老城区,非常靠近餐馆、酒吧和咖啡馆,在街道上漫步10分钟就能到达海滨。这些房间一尘不染,这都是客房服务人员的功劳。