First of all, thank you for your positive feedback regarding our staff. I will share it with them.
Then, we apologize for the noise in your room and I will transmit this problem to our technical service
so that he can check the soundproofing of the room in which you were staying.
About the resoration work, we apologize too but we depend of our city, we do not lead this work. Our entrance and street will be totally renovated for this summer.
We are confused that your experience in our hotel has not been as you had hoped. We hope to regain your confidence in a future stay with the necessary measures that have been put in place.