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附近酒店
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1 - 6 条点评,共 509 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年9月22日的点评 通过移动设备发表

坚决不会推荐这个酒店...房间里总有吃过饭食物的味道...我们约了3次spa,但是它都没开门。餐厅的工作人员完全不够资格,他们一点都不想工作,看上去都无所事事的。没有调酒师,而且究竟哪个女服务员应该为客人解释酒水的问题,真的没有头绪...令人失望。大家还是选择其他的都地方吧。我们还是体验过很多真的很棒的酒店了,但是这儿真的让人很失望!游泳池也不能满足我们的期望,就像是那不开门的水疗馆和桑拿房一样!

感谢 Oliver G
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.de 查看原文
Hervé H,勃朗峰酒店 的 Directeur général,回复了这篇点评回复时间:2018年9月25日
Google 翻译

Dear Client,

As you can see in our TripAdvisor rating, we are one of the best hotel in Chamonix. 95% of our TripAdvisor comments are to congratulate our team and our service. Satisafction of our guest is one of our priority everyday and be sure that our whole team is really affected to read a comment like yours.
I may accept of course, that sometimes, a mistake can happen, that you may not be totally satisfied because a service problem or that something went wrong. I will never say that we are 100% perfect, but, if something goes wrong during your stay, me and my team would be very pleased to fix it. As General Manager, I am at the hotel, almost every day. When a client feel unhappy about our service, his room or whatever, I will always do my best with my team, to fix the problem. The only thing is that the client has to advise me. It is the reason why I am very surprised by your comment, as you didn't complain anytime during your stay, even at check-out and your rate us 1/5, which means that your stay was awful. If you had an awful moment in our property, why did you not ask to meet me? Once again, I always try to find the best solution to make sure my clients spend a wonderfull time at the hotel Mont-Blanc. Also, be sure that my team also do their best to reach clients expectations and you can be sure that they are qualified and that they like working. Their goal everyday is to be sure our guests feel good and enjoy their stay.
Unfortunately, you criticize the restaurant team but without explaining what happened (if something wrong happened?). It seems much easier to give us the worst possible rating on trip advisor rather than ask to meet the Manager. What was the objective? It just affect my team who love their job, love clients and love to receive a simply "thank-you" from our guest, because, to serve clients and make sure they are happy is a leitmotiv for them.

Sincerely.

Hervé Hochet,
General Manager.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年8月7日的点评 通过移动设备发表

尽管霞慕尼是一个滑雪胜地,但这里并没有很多的5星级酒店(我感觉只有两家)。即使考虑到这一点,Montbkanc也是一个很好的住宿点。酒店新装修了,奢华的现代装潢。食物真是太神奇了也很美味,工作人员也热情友好。酒店位置极好,旁边就是旅游局和教堂。酒店附近就有零售店,餐厅和冰淇淋店,河流也离得很近。泳池非常棒,可以看到雪山的美景。我的房间可以看到酒店后面的风景,也还是可以看到美丽的雪山。唯一的问题空调效果不好,但夏夜温度有60华氏,所以也没很大关系。我在这里度过了美好的时光。

感谢 TristanDellis
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
h8collection,勃朗峰酒店 的 Directeur général,回复了这篇点评回复时间:2018年8月9日
Google 翻译

Dear Sir,

Thank you for taking the time to give us your kind review,

We are pleased you had a wonderful time in our hotel, you appreciated the kindness and availability of our team ,the great location and the decoration of our Hotel and our beautiful swimming pool.

We hope to welcome you back among us !

Sincerely,

Hervé Hochet

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年6月30日的点评 通过移动设备发表

从我们房间的窗户看到的勃朗峰实在太壮观了。食物很棒,很棒的游泳池,优质的服务。记得一定要来见见Julia,她在酒店礼宾部工作,可以帮你预定餐厅、滑翔跳伞、漂流,以及其他你想要参加的活动。从你走进来那一刻直到离开为止,Julia一直都在提供帮助、信息、关怀。谢谢你,Julia,让我们的夏蒙尼之旅如此美好!!

1  感谢 TravelTrip50
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
h8collection,勃朗峰酒店 的 Directeur général,回复了这篇点评回复时间:2018年7月9日
Google 翻译

Dear Madam, Dear Sir

We are glad you appreciated our hotel and the surroundings, the wonderful setting, the comfort of your room and our helpful staff.

Hope to welcome you back among us.

Sincerely,
Hervé Hochet

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年2月21日的点评 通过移动设备发表

勃朗峰酒店超出了我们的预期,房间很漂亮,酒店服务人员也很不错,自助早餐很丰盛,餐厅非常舒适,经理很乐意倾听客人的反馈,我们提出的任何要求他们都微笑听取并切实满足。这是一家名副其实的五星级酒店,位置绝佳,就在步行道边,隔壁就是旅游办公室,但很安静。这家酒店已经成了我住宿的首选。

感谢 KLS70
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
h8collection,勃朗峰酒店 的 Directeur général,回复了这篇点评回复时间:2018年2月22日
Google 翻译

Dear Madam,

It is a real pleasure to read your satisfaction, we are delighted you enjoyed the breakfast buffet, the location of Hotel Mont-Blanc and our lovely staff who gave you all the informations needed.

We hope to welcome you back very soon !

Sincerely,

Hervé Hochet
Director

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月28日的点评

这家酒店真的很美,你在那里感觉就像在童话里一样。水疗设施和户外游泳池很棒。图书馆对我来说是锦上添花!我们的房间很小,但装饰得很漂亮,而且很干净。床很舒服,阳台上的景色美得令人惊叹!我们很喜欢,我希望我们能多待一会儿。

感谢 Nat A
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
h8collection,勃朗峰酒店 的 Directeur général,回复了这篇点评回复时间:2017年10月4日
Google 翻译

Dear Madam, Dear Sir,

We are delighted you stay looked like a fairytale thanks to our Spa, the wonderful view from the balcony and the library.

It would be a pleasure to welcome you back among us very soon,

Sincerely,

Hervé Hochet
Director

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月8日的点评 通过移动设备发表

酒店很干净,员工很友好。神奇的酒吧。温泉是可爱的。美丽的勃朗峰景色。房间很大,有很多枕头。坐在水池边看山可以度过一个很棒的下午。蒙古勃朗克旅行后,我来到这里放松身心。一切都很值得。

感谢 Monica M
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
h8collection,勃朗峰酒店 的 Directeur général,回复了这篇点评回复时间:2017年9月12日
Google 翻译

Dear Madam,

Thank you for taking the time to give us your kind feedback about The Hôtel Mont-Blanc.

It is pleasure to read your satisfaction about the comfort of the room, our helpful team members, the beautiful view and your relaxing time in Chamonix.

Hope to welcome you back among us very soon,

Sincerely,

Hervé Hochet
Director

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