Dear Madam & Sir,
Thank you for your valuable feedback.

We are so pleased to see that you enjoyed so much about your stay with us. We are delighted you were happy with our team's dedicated service, views of the city, and appreciated our pool and air conditioning. We will certainly consider your comments in regards to casual dining and room layout into consideration when improving. Nevertheless, we are happy to hear that your overall stay met expectations, your feedback inspires us to continue making every experience here a memorable one.

We look forward to welcoming you again in the future.
Kindest regards,

Emmanuel LALLEMAND, General Manager

Dear guest,
Thank you for taking the time to share your feedback.

It was a pleasure to receive your kind review.

Thank you for mentioning the welcome you received upon your arrival. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met.
We're sorry for the difficulty you had with the air conditioning. Don't hesitate to ask our reception team next time. We'd be happy to help.
We are glad that you enjoyed our tasty breakfast buffet. As you mentioned, it is quite extensive and has something to suit everyone's tastes.

We hope to be able to welcome you back in the future.
Kind regards,

Emmanuel LALLEMAND, General Manager

Dear Madam,

It's rewarding to read your positive feedback about Hôtel Villa Florentine, Lyon.

The satisfaction of our guests during their stay among us is very gratifying for our team and we are truly pleased to hear that everything about our hotel and your time with us were to your liking.

We look forward to welcoming you back on a future visit to Lyon.
Best regards,

Emmanuel LALLEMAND, General Manager