完美的地方!位置和所有的一切!!!非常干净,大尺寸的房间。早餐是真的很好,食品和服务也很好。非常乐于助人的接待和接待人员。酒店有一个地下停车场,和一些有限的街道停车在前面。只有几分钟到老镇,就在赌场旁边更多
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完美的地方!位置和所有的一切!!!非常干净,大尺寸的房间。早餐是真的很好,食品和服务也很好。非常乐于助人的接待和接待人员。酒店有一个地下停车场,和一些有限的街道停车在前面。只有几分钟到老镇,就在赌场旁边更多
显示较少Dear Guest,
Thank you for your charming review.
I have shared your great feedback with the entire team who are delighted that you enjoyed
the breakfast and the service at the reception.
We are already looking forward to welcoming you again in the near future.
With kind regards
Elena Hanusch
Front Office Manager
在这家很棒的旅馆住了两晚。前台很好,房间可以俯瞰茂密的森林。酒店的卫生非常好,位置也非常好,俯瞰着巴登巴登赌场大楼。紧邻步行街、餐厅、咖啡馆。水疗很有创意。
Dear Guest,
We highly apprecriate your Wonderful Feedback regarding your recent stay with us.
I am pleased to read that you have felt so comfortable with us and we have managed to make your stay a wonderful experience.
We would be delighted to welcome you back in the near future.
With Kind regards,
Elena Hanusch
Front Office Manager
我们全家都住在梅森梅斯默。这是一家地理位置很好的酒店。早餐很好,旅馆也很舒适。一切都那么完美,直到我意识到他们试图给我们安排一个低于我们预订类别的房间。每个员工对房间类别都有不同的回答,他们不想承认自己的错误并找到解决方案。可以很容易地避免,但看起来他们不想承担他们的欺骗,这样的管理应该被禁止。如果旅行社知道他们的顾客的所获得类别低于他们所支付的价格,他们会非常生气。
Dear guest,
My name is Conrad Geske and I am the Assistant General Manager of the Hotel Maison Messmer.
I want to apologize for the poor experience you had in our hotel. I am saddened to learn that none of my team members could explain you the room category properly and that no follow up had been done. This can not happen in a 5-star hotel and is inexcusable.
I personally assume the responsibility for this situation because I am responsible for the training of my team.
It would be great if you could contact me personally so that I can learn more about your experience and the downgrade of your category. I have sent you a message through Tripadvisor and I would be honored if you could reply to it.
I appreciate your time to help me to solve this matter and I wish that we can convince you of our 5-star service level and our commitment to hospitality.
Again, please accept my sincere apologies.
With best regards,
Conrad Geske
Assistant General Manager
一流的酒店,更新过的客房设施;宽敞舒适的床和舒适的环境!第一次参观时间很短而且是在冬天,我们很高兴可以再次回来参观,在这里总是很愉快;热情友好的员工(餐饮团队@早餐)和令人敬畏的景色,特别是在天气好的日子…城市商店和餐馆也在步行距离内!☺️
Dear guest,
We very much appreciate your kind comments regarding your stay at the Maison Messmer. We indeed are very glad to know that you were really satisfied staying with us. Look forward to seeing you again soon and we hope you could have a chance to enjoy other services from us upon your next visit.
Thank you!
Kind Regards,
Conrad Geske
Assistant General Manager
这是我们第六次入住这家在可爱的小镇巴登巴登的酒店,我显然这家酒店的忠实粉丝,而且我对这里已经有很深的感情了。很开心和同我一样的旅行者分享我的体验,多林特梅森梅斯默巴登巴登酒店仍质量、位置、服务和价值最好的酒店。我们的房间形状很好,视野很好,重要的是空调很好,这在德国可能是一个非常重要的问题。早餐可以说仍然是当地最好的早餐之一,种类繁多,质量上乘。水疗区是有点小,但已经足够了而且形状很好。总的来说,我很喜欢多林特酒店,并考虑明年还要再来。
Dear Guests, Thank you for your stay at Dorint Maison Messmer and your evaluation after your stay. We are happy to hear that you enjoyed your stay with us. It would be a great pleasure if we can welcome you another time again here in Baden-Baden and remain in the meantime with best regards
Martin Benker Rooms Division Manager
在这家旅馆住得太棒了!有两个小阳台俯瞰城市,非常舒适的床,宽敞的浴室配有独立淋浴和卫生间,优秀、品种丰富的自助早餐。在赌场的对面(不是说我们去了赌场,而是如果那对你很重要的话)。真希望我在这里预订了两晚而不是一晚!
Dear guest.
Thank you very much for this really great feedback, which you sent us after your stay.
I'm glad to hear that you felt so comfortable in our house. With great pleasure, I will pass on your praise to all my colleagues.
I hope to welcome you back soon in the historic spa town of Baden Baden and our house.
Yours sincerely
Maik Angelo Pilia
Hotel secretary
我们在四天的黑森林之旅的最后入住在这里。酒店的位置很棒(步行五分钟就可以到达餐厅和酒吧),这里的工作人员都很乐于助人,也很有礼貌。房间不是太现代化,但是很干净、也很宽敞,充满着各种我女儿们喜欢的洗漱用品和好东西。
Dear Guests, Thank you for your stay at the Dorint Maison Messmer and your review afterwards. We are happy to hear that you enjoyed your stay with us. We are looking forward to welcome you another time again and remain in the meantime with best regards, A
Martin Benker / Rooms Division Manager