I sincerely apologize for the deficiencies regarding the room and the air condition that unfortunately caused inconveniences for you. Sorry also to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job.
We would be honored to welcome you again.
Best regards,
Marion Keupp
General Manager