Thank your for taking your time to write a feedback for your stay with us. We are very sorry for your disappointment at your check in.
We really can understand your point a few. If you see many guest waiting in a line for checking in, it looks like a wrong handling of our job. But please be sure, that we really do our best to check in every family as soon and comfortable as possible. You need to know, that every family room is prepared for all preferences and number of person of each reservation. So we have no opportunity to change rooms during the main check in time on a summer holiday weekend. That´s the reason, why we need to ask our guest to wait until the blocked room is ready to check in.
We very much hope for your understanding and look forward to welcome you and your family again at the Novotel Nuremberg Centre Ville. For your next check in on Friday or Saturday, we recommend an arrival time between 11 and 12 a.m. or after 8 p.m.
We stay with kind regards
Novotel Nurnberg Centre Ville
Carolin Großhauser (Assistance GM)