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该点评由 英语 翻译而成。 查看原文
Alexandre B
3.0 分,共 5 分2016年9月3日点评通过移动设备发表
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.de查看原文
Kempinski Hotel B布里斯托尔凯宾斯基酒店Marketing Department,回复了这篇点评
回复时间:2016年9月14日
Dear Alexandre,
Thank you very much for taking the time to write an evaluation concerning your time at our hotel. I am honestly sorry to learn that your last stay with us was not to your full satisfaction.

As you mentioned, some of our rooms are a bit outdated, however I am glad to inform you that we recently started renovating some rooms and public areas.

I understand your disappointment during your stay with us. For a potential future stay, please allow me the recommendation of our Deluxe Rooms. These rooms are in the modernized part of the hotel and will probably suit you much better.

I am unfortunately not able to comment your input concerning the change of your stay. Usually we are rather flexible with our cancellation policy, however if you booked via an agency or a special price the cancellation policy does change as well. However, our colleagues from the reservation office are more than glad to make different offers to you, including flexible reservation changes.

Finally, I thank you very much for your positive comment about our employees. It is our absolute priority to provide a friendly and helpful service and I am delighted that you could experience that. I will ensure that the bar staff receives your feedback.

I hope that you will give us a second chance to convince you of our product and service. Until then I remain with kind regards from the Ku´damm.

Stephanie Dill
Marketing Department
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
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1 - 6 条点评,共 2,222 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月13日的点评 通过移动设备发表

我在这里只住了几个晚上。酒店位于市中心,步行即可到达所有乘坐公共交通工具的地方。非常棒的接待,非常有礼貌的员工。我的房间需要翻新一下,但酒店本身就很华丽!所有的酒吧和餐馆都在附近。

感谢 christmazz2002
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
BristolBerlin,布里斯托尔凯宾斯基酒店 的 Marketing,回复了这篇点评2019年8月14日已回复
Google 翻译

Dear Christmazz2002,

We thank you very much for your stay at Hotel Bristol Berlin and for giving your feedback.

We are happy that you have enjoyed your visit and especially our outstanding location next to the famous Kurfürstendamm.

We hope to welcome your back again soon.

With kindest regards,

Your Bristol Berlin Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月11日的点评

7月5日至9日,第三次入住一间三人房。登记入住很简单,当我们中午12点到达的时候,房间已经准备好了,我们非常高兴的房间是在二楼,明亮且干净,床很舒服。我们预订了早餐,每人19欧元,自从我们上次入住以后,早餐的种类和标准已经下降了,热的食物是冷的。我们想去使用游泳池,但是关了,这已经是第二次发生在我们身上了,没有在网页上声明这一点,登记入住的时候也没有提到。因为在这次访问中标准更低了,所以我们不会再来住了。

感谢 TonyWoodr
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
BristolBerlin,布里斯托尔凯宾斯基酒店 的 marketing,回复了这篇点评2019年7月12日已回复
Google 翻译

Dear StalybridgeTony,

Thank you kindly for your stay at Hotel Bristol Berlin and your review on TripAdvisor.

We are delighted that we convinced you of our room.

Please accept our sincerest apologize for the inconvenienced caused by the closing of our pool area. We would kindly to point out that we informed our guests on the website. Nevertheless, we are very sorry that our reception team didn´t inform you during the check-in.

We hope that if you return to Berlin in the near future, you will stay with us again. Please let us know if we may be of any further assistance.

With kindest regards from Berlin,

Your Bristol Berlin Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月16日的点评 通过移动设备发表

不得不承认,两样东西很好,一个是丰盛美味的早餐,一个是可以坐在外面看人来人往的小酒吧。另外,服务也还好。现在酒店的房间有点旧了,完全不像网站上放出来的精修图。关于前台接待,你得碰运气,有一些英文很差,并且好像并不那么在乎客人的感受。如果你想预定去机场的出租车,也不那么顺利,尽管他会告诉你“好的好的,会有的”,结果其实并不是。床还算舒适,不会影响睡眠,但是整体来讲,不要期待它能达到传统的布鲁斯托尔标准,它仅仅只是普通的三星级酒店而已。

感谢 kaid692
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com 查看原文
BristolBerlin,布里斯托尔凯宾斯基酒店 的 marketing,回复了这篇点评2019年6月19日已回复
Google 翻译

Dear kaid692,

Thank you very much for being guest at Hotel Bristol Berlin and evaluating your stay in our house.

We are glad that we met your expectations regarding the breakfast and our bed. Nevertheless, we would like to apologize for any inconvenienced caused during your stay.

As you mentioned, some of our rooms are a bit outdated. However, we are happy to inform you that we recently started renovating some public areas and rooms. Furthermore, we have reported your disappointment regarding our reception team to the respective department and we are investigating the issues you mentioned.

It would be a pleasure to welcome you again and we remain available if you want to talk to us in person about your experience.

With kindest regards,

Your Bristol Berlin Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月20日的点评

酒店很安静,浴室很不错,早餐也很好。你可以在酒店餐厅吃早餐。游泳池很棒。很干净,位于市中心。从机场来这里很方便。有提供拖鞋和浴袍。酒店里有餐厅,酒吧和咖啡厅。

感谢 ReginaSilvana
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com 查看原文
BristolBerlin,布里斯托尔凯宾斯基酒店 的 marketing,回复了这篇点评2019年5月21日已回复
Google 翻译

Dear ReginaSilvana,

Thank you very much for choosing Hotel Bristol Berlin and giving us a feedback.

We are happy that we met your expectations regarding our pool area, the central location next to the famous boulevard Kurfürstendamm and the bathroom.

It would be our pleasure to welcome you again near the future. Please let us know if we may be of any further assistance.

Kind regards,

Your Bristol Berlin Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月8日的点评 通过移动设备发表

于5月3日至5日在这间酒店入住。酒店很棒,非常干净宽敞,员工非常友好。酒店所处的位置很好,乘坐公共汽车或电车很容易就能到达柏林所有的主要景点。我们度过了一段美好的时光,我们一定会再来的。

感谢 emlar40
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
BristolBerlin,布里斯托尔凯宾斯基酒店 的 marketing,回复了这篇点评2019年5月9日已回复
Google 翻译

Dear emlar40,

Thank you very much for being our guest and evaluating your stay at Hotel Bristol Berlin.

We are happy that you enjoyed your trip in Berlin and we met your expectations regarding our central location and our staff members.

It would be a pleasure to welcome you again in the near future.

With kind regards,

Your Bristol Berlin Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月7日的点评 通过移动设备发表

在这里度过了长长的周末(5月2日-7日),今天早上退房---酒店很棒,尤其是入口大堂,酒吧和游泳池区域,我和朋友们关注到最多的是,热情友好、乐于助人的服务员---一切都很顺利,(他们)总是面带微笑,(热情地)问候。酒店位置很棒,离火车站、地铁站以及动物园很近,附近还有一些美味的餐厅(仅需五分钟的路程,名为2 Door Down的泰国餐厅非常棒,隔壁的Reinhardt 餐厅早餐丰富美味,很适宜呆在这里规划观光计划)。还会来这个城市,(并且)光顾这家酒店。

感谢 NeilH603
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
BristolBerlin,布里斯托尔凯宾斯基酒店 的 marketing,回复了这篇点评2019年5月8日已回复
Google 翻译

Dear NeilH603,

Many thanks for being our guest and taking the time to evaluate your stay at Hotel Bristol Berlin.

We are glad that we met your expectations regarding the lobs, our pool area and the Bristol Bar. Furthermore, we would like to thank you for your praise regarding our staff members. We forwarded it immediately.

The entire team of Hotel Bristol Berlin would be happy to welcoming you back soon. Please feel free to contact us for any further information or inquires.

Kindest regards,

Your Bristol Berlin Team

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