Dear kaid692,
Thank you very much for being guest at Hotel Bristol Berlin and evaluating your stay in our house.
We are glad that we met your expectations regarding the breakfast and our bed. Nevertheless, we would like to apologize for any inconvenienced caused during your stay.
As you mentioned, some of our rooms are a bit outdated. However, we are happy to inform you that we recently started renovating some public areas and rooms. Furthermore, we have reported your disappointment regarding our reception team to the respective department and we are investigating the issues you mentioned.
It would be a pleasure to welcome you again and we remain available if you want to talk to us in person about your experience.
With kindest regards,
Your Bristol Berlin Team