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我跟我妈和我四个月的女儿一起旅行。当我们到达酒店的时候，接待员告诉我们酒店超额预订了，我们不得不去另外一间酒店。带着我四个月的孩子？最终我们得以住在酒店，但是他们甚至能想到那样的做法？
Dear 413tiinaj,
Your feedback is very helpful so that we can improve our service in the future.
Good to see that you enjoyed your stay at our hotel. I have forwarded your comments to the relevant departments to check what happened. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Best regards,
酒店很干净，房间也很漂亮。早餐的价格是12欧，美味可口。对于到柏林度假的人来说，这家酒店离市中心很远。酒店没有餐厅，周围的餐厅也不多。
Dear Barbara K,
Thank you for your feedback. Unfortunately we were not able to convince you of our location.
Maybe next time our sister hotels like the Leonardo Hotel Berlin in city West, the Leonardo Hotel Berlin Mitte in city Mitte or the Leonardo Royal Hotel Berlin Alexanderplatz in city East will be alternatives for you.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Best regards,
晚上的时候，热心地前台接待了我，我觉得被照顾得很周到！酒店房间非常干净，我很喜欢能够开窗并且享受新鲜的空气。这里的提供的早餐从早上6点到10点，只要12欧元，如果你问我我会告诉你非常的划算。唯一的问题是这里离市中心乘车有40分钟距离。酒店楼下有酒吧是全天候营业的，再好不过了！
Dear Omar,
Thank you very much for your lovely feedback to our Leonardo Boutique Hotel Berlin City South. It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,
从舍恩菲尔德机场到这个酒店很容易、方便，因为171巴士站就在对面。(不过，我们发现，要更快地去市中心还是走最近的高速公路为好——在酒店旁边的街道左转，大约要走15分钟。)酒店的房间很干净，设备也很齐全，他们给我们找了一个风扇，因为我们住的时候太热了。隔壁有一家不错的墨西哥餐厅，我强烈推荐!
Dear guest,
We appreciate your evaluation and thank you for giving us 4 stars.
For your information, we will also renovate in near future and include air condition.
Our team and I are looking forward to welcome you back at our Leonardo Hotel Berlin City Süd.
Best regards,
停车场很安全，房间干净宽敞，wifi信号很好。酒店旁的马路，很热闹，但这并有影响到我们的睡眠。房间很热。我们没在这儿吃早餐。餐厅只是那种最基本的餐厅，而且似乎人手不足的样子。
Dear guest, Thank you very much for your positive review. Our team and I are happy that you had a wonderful time in Berlin and that you enjoyed your stay at the Leonardo Hotel Berlin City Süd. We are glad to welcome you again to our hotel maybe with breakfast next time. Best regards,
12月17日至20日，我们住在这家酒店，我和我的伙伴发现这是一家优秀的酒店，工作人员非常愉快和乐于助人，我不知道为什么一些评论说，这里很旧，需要翻新，我们认为这里一尘不染，环境轻松，我会再来住宿的。
Dear John C,
We are very happy to know that you enjoyed your stay. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
We are glad to welcome you again to the Leonardo Hotel Berlin City Süd and to convince you of our ever improving commitment to excellent service.
Best regards
