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酒店的价格超出了我的预期！房间装饰得很好，虽然不太现代化，但很漂亮，很有层次感。工作人员非常友好，床很舒服，环境也很干净！可以步行到市中心的超市。酒店有漂亮的餐厅和酒吧，尤其是在晴朗的夏日，餐厅和酒吧都有户外座位。
Dear Sguelpen,
Thank you for taking the time to give us feedback on your last stay.
We are very delighted to read that our hotel with its surroundings and our staff could inspire you.
The team from the Sheraton Hotel wishes you all the best and we are looking forward to welcome you again.
Best Regards
Sabrina Moldovan
Reservations Agent
这里的房间干净舒适。早餐很不错，可供选择的餐品都很棒。酒店的室外区域非常不错，很适合去那里小酌几杯。酒店靠近地铁站和几家餐厅。在我们的旅程开始前，我们在这里住了几晚。
Dear shazbar01,
We would like to thank you very much for your evaluation of our house and your time.
It is nice to read that our rooms and our breakfast offer could delight you. We are also glad that you liked the surroundings of our hotel and our outside area so much.
We are looking forward to welcoming you again in the future and wish you all the best in the meantime.
Kind Regards,
Sabrina Moldovan
Reservations Agent
过来出差，所以尝试性的入住了这家酒店，体验很棒。我是在app上办理的入住，所以当我到达酒店时，一切都已经准备好了。他们给我升级了房间，视野很好。酒店很大，共有五层楼。房间漂亮，空间也很大。浴室很干净(没那么大)，很不错。楼下有一个健身房。因为天气好，所以我们是在外面吃的晚饭。地理位置绝佳，饭菜美味，啤酒好喝。吃早餐的地方位于一层，种类丰富，不会让你饿着肚子的!总的来说，我在这里住的很愉快，下次还会入住这家酒店。
Dear Moisandor,
Many thanks for the great review.
We are very happy to read that your stay in our hotel was so enjoyable.
Our staff do their best every day to put a smile on the lips of our guests and to make them feel at home. All the better to read that we have managed that with you.
We are looking forward to welcoming you again in the near future.
Best Regards
Sabrina Moldovan
Reservations Agent
酒店离工业区很近，也离我选择这个地方的办公室很近。这家酒店很容易开车到达，而且有一个宽敞的停车场。办理入住手续很快，房间很宽敞，早餐种类也正好达到标准。会推荐这家商务酒店的。
Dear advaitrs1406,
Thank you for the great rating with 5 out of 5 stars. We are very pleased that you felt completely at home with us.
For us it is of great importance to fulfil the expectations of our guests comprehensively. Your feedback is very important to us, so we would like to thank you all the more for your time.
We are already looking forward to your next visit and wish you all the best for the meantime.
Warm regards,
NISA MOVUET
Reservations Agent
T +49 69 82 999 708 F +49 69 82 999 802
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我在这家酒店只住了一天，他们给了我一把放钥匙，房间不干净，我联系了接待处，他们帮我换了间房，这间房间很小，甚至没有咖啡机。
Dear Tsegish B,
Thank you very much for choosing to stay with us and for taking the time to share your feedback.
We deeply regret that we could not fully convince you during your latest stay. We sincerely apologize for the inconveniences caused upon check-in. Of course, that cannot be allowed to happen and does not represent our quality level.
Should you wish to have certain amenities on your room, please let us know. We always do our best to guarantee that our guests feel comfortable during their stay.
Nevertheless, we very much hope to welcoming you again in the future. If there is anything we can arrange for your next stay, we will be more than happy to do so.
It would be a pleasure to welcoming you again. In the meantime, I wish you all the best.
Warm regards
Alessa Dammel
Convention Sales Executive
