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显示较少噩梦一样的地方。在此之前,我从未中途离开过我住宿的酒店。工作人员太糟糕了。不管发生什么事,你都是错的。他们用酒店在TripAdvisor网站的产品评论进行交易,这是欺诈行为。在这个价位上,我原以为这最多就是一个非常一般的地方。但这里到处都是没用的英国雄鹿型的旅行者,还有咄咄逼人、毫无帮助的员工。当我第一天出去的时候,我把一些杂物落在了床上,没有什么值钱的东西。但当我回来的时候,床上的衣服不见了,所有的东西都不见了。我向前台报告了这件事,但他们的处理方法简直太恶劣了。他们试图声称一定是我房间里的一个人偷了它(这听起来是有道理的,有几个人还在我房间里,他们有自己的东西,还会偷走了一个女人的节育用品、笔记本和其他杂七杂八不值钱的东西。她想说他们还偷了我的毛巾,尽管他们各有各的)。我之所以选择这家酒店,是因为我想在市中心找一个可以整天存放行李的地方,所以在我所有的东西都不见了,并且阅读了关于行李房不安全的评论后,我离开了。然后在我离开四天后,他们又一次从我的卡上扣了钱。我联系了他们,当然他们有更多的借口。我要求他们提供一份书面文件,表明我在什么地方同意了那个价格,他们就没有回复邮件了。绝对不要把你的卡或随身物品放在这里!!
First of all we would like to thank you for your honest critic and we hope you had a safe journey back home. We read your comment with huge interest and we are taking your feedback very seriously. Your further note on the friendliness of our team we take also very seriously. Being an owner-managed privately-run hotel, the friendliness of our team is one of our hallmarks. We have therefore discussed your comment with the responsible person and regret if you were not satisfied. Your comment that we falsify reviews we can not confirm. Please note that for stolen items not included in the safe we can not assume responsibility. We regret that you did not leave our hotel happy. Should you ever be back to Cologne, we would be more than happy if you give us a second chance. Best regards from Cologne,
on behalf of the entire team of SMARTY Cologne City Center
S.R. Robinson
-Manager-
我以为他们会从我卡上收取2欧元或者其他什么的押金,但是他们3个晚上全额收取了72英镑,然后我像个傻瓜一样把现金交给了前台,以为他们只会从我的卡上收押金。 而不是厚颜无耻再收72英镑(82欧元),并且没有把我的钱退回来? 我住了3个晚上付了144英镑? 我不知道这是怎么回事,更糟糕的是,在我退房的那天,我的网上银行里有了这笔交易。我给旅馆打电话,他们告诉我,将会在5周内把钱退回来。除了我在德国的最后几天不得不借钱之外,科隆还是一个很棒的城市,很受欢迎,但是你可以看看别的选择,会省很多钱
Thank you for staying at SMARTY Cologne City Center and your feedback. After reservation online, your credit card is being pre-authorized with the full amount of your reservation. However, this amount will only be debited at check-in, if you use the same credit card for payment. The amount charged at check-in is the pre-authorized amount, if you use the same credit card. If you use a different payment, the pre-authorized amount will be released within seven to 21 days after check-out, depending on the credit card issuing bank. We would be happy to welcome you again in the future and will be pleased to assist with any requests you may have during your stay. Best regards from Cologne,
on behalf of the entire team of SMARTY Cologne City Center
S.R. Robinson
-Manager-
靠近几家商店的好旅馆,例如拐角处的Lidl和附近的酒吧/俱乐部,很容易从旅馆进入市中心。可以从接待处租毛巾等,这很好。房间很大,有你需要的一切。很基本,但物有所值!如果在科隆会再呆在这里
Thank you for staying at SMARTY Cologne Center. We are delighted to read that you enjoyed the good location of our hotel in the heart of Cologne and our comfortable rooms. We would be more than happy to welcome you again soon. Best regards from Cologne,
on behalf of the entire team of SMARTY Cologne City Center
S.R. Robinson
-Manager-
这是一家很普通的旅馆。看起来有点破旧,厨房还可以,但不算很好。宿舍还行,套间还不错,但浴室里有点怪怪的味道,我不确定是不是有什么东西堵住了水管,因为浴室里表面上一切看起来都很干净。就像我说的,只住一晚的话还可以。
Thank you for your stay with us at SMARTY Cologne City Center and for taking the time to give us your valued feedback. We are pleased to read that you enjoyed our fully equipped guest kitchen, as well as our spacious dorm rooms. Nevertheless, we are concerned about your remark regarding the smell that you experienced in your room. We took your comment as an inducement to advise our cleaning personnel to better aerate our rooms before check-in of our guests. Furthermore, we had the pipes in the bathroom checked by an technician who ensured that their clean and proper condition. We hope this did not affect your stay too negatively, we would be more than happy to welcome you again, soon.
Best regards from Cologne,
on behalf of the entire team of SMARTY Cologne City Center
S.R. Robinson
-Manager-