First of all, I would like to thank you for choosing the Cologne Marriott Hotel as your home away from your own. I would also like to apologize for the inconvenience you had with the laundry service provided. I can assure you, that this isn’t the service we want to convey. We will discuss this with the respective department heads to make sure this isn't happening again.
If your travel plans bring you again back to Cologne, we would be more than happy to be your hosts again.
If there is anything else we can do for you, you can contact our Director of Operations, Mr. Mandeep Singh via e-mail: email@example.com.
Market Marketing Manager