在吕贝克出差期间，我在这家酒店住了3晚。优点：1，地理位置优越，步行10到15分钟步行到市中心。2 -不错的自助早餐。非常全面，谷物，鸡蛋，熏肉，香肠，蘑菇，豆类，果酱，水果等。3-友好的工作人员。4 -干净。5 -在一楼有不错的酒吧。缺点：1 -房间相对较小。没有冰箱，保险箱和熨斗。2 - 劣质的洗发水和肥皂。3-淋浴不太强。如果你想要宽敞的房间，并计划在酒店里呆上一段时间，你可以找到更好的地方。如果只是为了睡觉，那就足够好了。就这样。
Dear issa81 .,
Thank you for your review and for enumerating the good, the not up to par and the opportunities to improve. We are delighted to read you were satisfied with the breakfast served, for acknowledging our friendly staff, and for finding the facility clean. Whilst we are pleased with the good comments, we truly value the not up to par comments as these give us the opportunity of improving what we can offer. We are sorry for the inconvenience the room size, the quality of the bathroom amenities, and the shower may have caused you. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. I have alerted the hotel management about your concerns so that necessary improvements will be taken, as we work very hard to ensure our facilities and guest services are superior.
Thank you for staying with us and we hope you will consider staying with us again to better experience all the exciting improvements we will be making.
Thank you very much for choosing our Holiday Inn for your recent stay in Lübeck as also for sharing your opinion and experience with us and other travelers.
We are sorry to hear that you had this poor experience with our bar staff. Please take our personal apologize for the happening and be sure that we share your comments with our team to improve our service for you. We would be pleased to welcome you and your family soon again, so that you could give us the opportunity to turn this experience around.
Kind regards from Lübeck
Your Holiday Inn Team