Dear DanieleP478,
First of all, we would like to thank you for taking your time reviewing our Hotel. I´m really sorry to know that the room didn´t meet your expectations.
We are a XVII century Palace and we have only 5 rooms...You should have informed reception desk about this, and we are sure that they would try to offer you another option.
Please be assured, we do value all feedback from our guests and your comment has been reviewed with our team and corrective actions are taken to improve the quality of our service.
I hope you will give us another opportunity to better serve you in a near future.
Once again, thank you for your time. We would like to apologise one more time for all the inconvenience.
Best regards,
Customer Department Service