We feel so bad and so sorry because you did not enjoy your experience in our hotel :-(
We need to inform other travelers that may be reading these lines that we have reformed all the hotel bathrooms and they are now all equipped with wonderful brand new showers. So your bathroom was not an old one but a new remodeled bathroom with a fantastic shower.
In relation to the weird smell coming from the bathroom, we feel truly disappointed because everything was a lack of communication and lack of teamwork, it all had a quick and easy solution. It was only necessary to do a click on the tray of the drain and this way there is no smell coming from the sewers. Not all the members of the Sauce team knew this.
Now ALL our team is aware that this is the solution. Thanks to your priceless opinion we are now all very alert about this issue in case this happens again to future guests. But it is true that it is a pity that we could not help you during your stay.
Although we were not able to solve this problem right away, we can guarantee that this bad smell coming from the bathroom is only caused under occasional circumstances. This is not common at all, it is a PUNCTUAL case.
We always take into serious consideration to make the rooms smell good. If OCCASSIONALY a room has a bad smell ( not necessarily from the bathroom) we use an ozone devise to remove and eliminate the bad smell . So we take this issue very much into account. This time we are aware that we have failed and we could not find an immediate quick-acting solution. We have detected the problem, we have the tools and the remedy but we did not solve the problem in real time.
In relation to the broken safe, it took us 24 hours to repair it. We revise all the safes daily and if there is one that needs to be repaired, our maintenance service repairs it as soon as possible. But our safes work great and our guests are happy with this service.
We feel bad so many things went wrong this time. We really apologize for all the inconveniences caused . We really appreciate your help in describing the pros and cons you found during your stay with us. Unfortunately , as you say, we were full and we could accommodate you in a another room. :-(
All the Sauce Team works hard and with passion to offer the best service to our guests, but this time it was not the case. But all we can say is that we will try to get better every day thanks to our guests collaboration. Thank you for your time and valuable opinion.
All the Sauce Team.