We would like to thank you for your preference in selecting our Occidental BIlbao Hotel for your holidays in Bilbao, as well as for taking the time to tell us about your recent experience among us.
We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Thank you for your time sharing your stay with other travellers.
As you say ,during your stay we were improving the outdoor pool in order to open it for the season, which is from the 1st of june until the end of september.So the outdoor pool is always closed the rest of the year.
Please rest assured we have taken good note of your remarks related to our prices and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.