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1 - 6 条点评,共 2,936 条
2019年8月23日的点评

酒店略偏,但是离海近,离市中心老城区较远。总体体验比较好,但是存在三个瑕疵,1是淋浴地面很滑,没有拖鞋的话很容易滑倒,2是储物架有损坏,3是健身房更换饮用水不及时,需要顾客自己更换,健身房设施略陈旧,东西较少。

入住日期:2019年8月
  • 旅行类型: 情侣游
    • 优惠度
    • 地点
    • 睡眠质量
    • 舒适度
    • 卫生与卫生
    • 服务
与 Barcelo Hotels & Resorts 合作收集的点评
感谢 wxhnwxy
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。
-XperienceManager-,Barceló Costa Vasca 的 Guest Relations Manager,回复了这篇点评2019年8月25日已回复
Google 翻译

Dear Guest,
Thank you for making our Barceló Costa Vasca your choice hotel on this occasion and for your very kind recommendation to the travel community of San Sebastián, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.
We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room.
In relation to the water in the gym, our spa team changes it during their working hours, and they always leave an extra bottle in case it is finished while they are not, we regret that this was not to your liking.
On the other hand, we are glad to know that your stay was satisfactory, and that our proximity to the beach too, we are between the beaches of Ondarreta and La Concha, it is the emblematic walk of this last beach that separates us from the old town.
We hope that your experience at our establishment will create many fond memories for you to look back on.
Best regards,
Guest Experience Manager
Barceló Costa Vasca

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2017年12月5日的点评

酒店网速非常差,在中国是难以想象的!早餐非常丰富服务人员态度很好!酒店床很软,枕头少一个矮点的,提供的都有点高

入住日期:2017年11月
  • 旅行类型: 商务行
    • 优惠度
    • 地点
    • 睡眠质量
    • 舒适度
    • 卫生与卫生
    • 服务
与 Barcelo Hotels & Resorts 合作收集的点评
感谢 weid404
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。
Bcostavasca,Barceló Costa Vasca 的 General Manager,回复了这篇点评2017年12月6日已回复
Google 翻译

Dear guest,

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement.

On the other hand, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regard,

The Hotel Management
Barceló Costa Vasca

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年10月18日的点评

这是一个到处都非常干净的酒店,房间明亮而现代,有非常舒适的床。酒店有很好的设施,宽敞的停车场,步行7分钟到海滩,还有8分钟到市中心。它值4.5星。

与 Barcelo Hotels & Resorts 合作收集的点评
感谢 David S
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Bcostavasca,Barceló Costa Vasca 的 General Manager,回复了这篇点评2017年10月21日已回复
Google 翻译

Dear David,

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours.

Also, we want to thank you for your comment about the size of our parking, it is certainly a basic service in a city like San Sebastián, where it is sometimes difficult to find free public places.

Last but not least, thorough cleaning being an absolute must for Barceló we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regard,

The Hotel Management
Barceló Costa Vasca








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2017年10月3日的点评

酒店舒适,员工礼貌——感谢免费班车!自助早餐选择很多,酒吧面积又大又舒服。我们住在这里作为结婚五十周年纪念日的一部分,第一天晚上酒店还给我们一瓶香槟酒,这让我们很惊喜。

感谢 rjay01
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
-XperienceManager-,Barceló Costa Vasca 的 General Manager,回复了这篇点评2017年10月4日已回复
Google 翻译

Dear guest,

First of all, we congratulate you with your Golden Wedding Anniversary and we thank you for choosing our Barceló Costa Vasca hotel for such an special occasion. We take a lot of pleasure in making each of our guests' visits unique, especially when it comes to special occasions.

We are delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Moreover, we are pleased to read that you enjoyed our free shuttle service. Last but not least, we greatly appreciate your comments related to the variety of our breakfast buffet.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Best regards,

The Hotel Management
Barceló Costa Vasca

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月26日的点评

每天从14点开始会提供穿梭巴士接送客人来去镇里,所以管理人员肯定知道酒店离镇中心不只0.7公里。虽然其他客人都在抱怨他们的房间,但我们的房间和餐厅还不错。

与 Barcelo Hotels & Resorts 合作收集的点评
感谢 287megw
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Bcostavasca,Barceló Costa Vasca 的 General Manager,回复了这篇点评2017年9月30日已回复
Google 翻译

Dear guest,

Thank you for the time you took out of your day to share your comments regarding your stay in our Barceló Costa Vasca hotel.

We sincerely regret reading that our location did not meet your expectations although we have provided free for guests during this season, our shuttle service to La Perla. As you comment, we know that there is 30 minutes’ walk to the old town. For a future occasion, we recommend you to visit our website Barcelo.com, where you can find a map with our exact location and distances, or contact to our call center from where our agents will be able to offer you a personalized booking guide and help you to have all the information you need.

On the other hand, thank you for pointing out the comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests. We are therefore very pleased to read that you were satisfied with yours.
Finally, at Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, therefore our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.

Thank you again for making us your choice hotel on this occasion, we look forward to serving you again soon.

Best regard,

The Hotel Management
Barceló Costa Vasca

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月10日的点评 通过移动设备发表

带着工作访问了圣塞瓦斯蒂安,并在Barcelo Costa Vasca住了3晚,酒店很干净,工作人员很好,房间宽阔,床舒适。很棒的早餐和不错的酒吧。总得来说相当不错!但是,比起你们三两个人周末观光,这家酒店更适合接待大型团队或会议,(或不准备步行或乘出租车)到老城区要30-40分钟,到海滩约15分钟。

感谢 Yava1983
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.se 查看原文
-XperienceManager-,Barceló Costa Vasca 的 General Manager,回复了这篇点评2017年9月11日已回复
Google 翻译

Dear Guest,

Thank you for the great feedback of your recent holiday experience at our Barceló Costa Vasca; guest satisfaction is our number one goal and there is nothing better than achieving that.

We are very pleased to read that you did like the room we accommodated you in and that you found it to be comfortable at all times. On the other hand, we thank you for pointing out the kindness of our staff, their friendliness and helpfulness are our hotels’ main strength. Finally, we hope you enjoyed the nice walk from the hotel to the city center around La Concha Bay as well as the free shuttle service we offer to our guests from the hotel to the beach and city center.

We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.


Best regard,

The Hotel Management
Barceló Costa Vasca

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