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1 - 6 条点评,共 4,933 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月27日的点评

这个酒店在巴塞罗那的地理位置不错,离城镇和海边都非常近。公交车站、有轨电车站、地铁站和火车站都直接可以步行到达。这是一个非常整洁、美丽、现代化的酒店。我们的套间舒适和漂亮,有两间卧室,洗漱间有浴缸和淋浴,两个梳妆台,还可以看到城市和海滩的风景。这里的员工超级友好和乐于助人,再次感谢他们准备的生日惊喜,让我的儿子非常快乐。我们非常喜欢屋顶的酒吧和游泳池。这里的早餐也很不错,符合诺富特酒店一贯的水准。我非常诚恳的推荐这个酒店给大家,我们对这里十分满意。谢谢,诺富特巴萨罗纳城市酒店带给我的愉快经历。--塔马斯

与 Accorhotels.com 合作收集的点评
感谢 185tamas
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com 查看原文
h5560GM,诺富特巴塞罗那城市酒店 的 Guest Experience Assistant,回复了这篇点评2019年8月28日已回复
Google 翻译

Dear Tamas,

Many thanks for sharing your experience with us, about your last stay in our NOVOTEL Barcelona City.

We are so happy to know that you enjoyed liked your room and our breakfast :)
Also it's a satisfaction for us, to see that you enjoyed our location (with all the things you cloud do here) and our roof top (One of the best of Barcelona, for sure).

Thank you for your lovely comment about our staff. We will share it with our team, who will be delighted to hear that you loved your surprise. In our NOVOTEL Barcelona City, we always do our best for the well-being of our clients :)

We hope to welcome you again Tamas, have a beautiful day !

Best Regards,

Hacene K
Guest Experience Assistant

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月21日的点评 通过移动设备发表

我们和5岁和9岁的孩子们住了3个晚上。房间里有舒适的床(甚至野营床),设施也很好。孩子们特别喜欢游泳池。游泳池边确实很忙,但人们总是来来往往,所以你几乎总能找到地方坐。早餐非常棒——有很多选择,适合孩子们吃。这家旅馆在接待处有固定供应的棉花糖,孩子们喜欢在进出旅馆的路上随便吃!位置很好,从主要景点乘出租车只需一小段路……离圣家堂约1英里,离海港约2英里。从旅馆外面的出租车站很容易叫到出租车。我们一定会推荐这家酒店。

感谢 MichelleDerby
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
h5560GM,诺富特巴塞罗那城市酒店 的 Guest Experience Assistant,回复了这篇点评2019年8月22日已回复
Google 翻译

Dear Michelle,

Many thanks for reviewing our NOVOTEL Barcelona city, we appreciate the time you took to share your experience with us.

We are so proud that you and your family enjoyed the rooms. It is also a pleasure, to know that you liked our breakfast. I will share your lovely comments to my team, especially Food&Beverages. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for your time and your recommendation, We hope to welcome you soon you and your family :)

Have a Beautiful day,

Best Regards,


Hacene K.
Guest Experience Assistant.

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2019年7月15日的点评 通过移动设备发表

这个酒店非常适合度假。这里的地理位置非常优越,就在10号巴士站的旁边,这里有干净漂亮的房间和游泳池露台,还提供了很棒的饮料。唯一要稍微抱怨的一点就是,晚餐不是很好吃,因此大部分时间我们都是出去吃饭的。这里的早餐很好,有新鲜的水果和面包,以后,我们还会再次回到这里的。

感谢 csymons
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
h5560GM,诺富特巴塞罗那城市酒店 的 Guest Experience Assistant,回复了这篇点评2019年8月12日已回复
Google 翻译

Dear Csymons,

Thank you for taking the time to tell us about your experience in our NOVOTEL Barcelona City.

We appreciate that you enjoyed the localisation of our hotel and the pool terrace.
I transferred your all your comments to all concerned departments so we can improve the quality of our services.
We hope to welcolm you again and you will enjoy more the dinner next time.

Best Regards

Hacene K.
Guest Experience Assistant

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2019年7月11日的点评

我预订了错误的日期,我预订的代理机构拒绝帮助我获得退款。我打电话给酒店,他们谅解了我。几天后我得到了全额退款。我非常感激。当我回到巴塞罗那肯定会住在这里。

感谢 Reviewingforsonya
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
h5560GM,诺富特巴塞罗那城市酒店 的 Guest Experience Assistant,回复了这篇点评2019年8月12日已回复
Google 翻译

Dear Reviewingforsonya,

Thank you so much for your time and your interest in our NOVOTEL Barcelona City.
We felt sorry you couldn't get a room for your "good" date.
We will be happy to welcolm you in our hotel when you return to Barcelona.

Best Regards

Hacene K.
Guest Experince Assistant.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月18日的点评

酒店很棒,当时看中了屋顶露台和游泳池所以选择了这里,事先不知道泳池没有加热,即使已经是六月了但是因为泳池水太凉了而没有进入,甚至海水都比泳池的水要感觉温暖一些。屋顶露台的工作人员非常棒,及腰深的泳池甚至还有救生员在旁边。不像网站照片上看起来那么吸引人,实际上健身房设立在地下室。19楼的露台有着美妙的景观,即使你不在这里住宿也值得前来。客房非常好,可以再次欣赏巴塞罗那的美景,我们入住的在一个拐角的客房所以我们还能看到海滩和Montjuic。

与 Accorhotels.com 合作收集的点评
感谢 KVH
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com 查看原文
h5560GM,诺富特巴塞罗那城市酒店 的 Guest Experience Assistant,回复了这篇点评2019年6月20日已回复
Google 翻译

Dear KVH,

Thank you for your feedback about your last stay in our Novotel Barcelona City. We are glad to see that you had a great time in our hotel, and thank you for these compliments that we will pass along our team. Concerning the fitness center, it is true that we moved it to the basement, as we created a new space where it belonged previously. As this changement was done some days ago, unfortunately the new furniture and decoration did not arrive yet at the hotel, thus we would like to apologize for this inconvenience. Concerning the rooftop pool, in Barcelona usually the weather is very warm and sunny in late spring and summer, thus the pool is preferable without heating to be able to refresh, however this month has been quite unstable. We are sorry about this.
Besides these, we are very happy to see that you enjoyed our installations and services.
We hope to be able to receive you again soon in our Novotel Barcelona City and thus take advantage of our future decorated gym center.
Have a wonderful day,
Sincerely,
Andrea D.

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2019年5月22日的点评 通过移动设备发表

这是我住过的最差的一家诺富特连锁酒店!!我是雅高酒店集团的常旅会员,拥有白金卡。这家酒店的卫生间很脏!浴缸坏了,窗帘也破了,地板太旧了!在前台,他们告诉我说这是行政客房!哈哈。我要求了延迟退房,而后清洁女工没有敲门就走进了我的房间,一共三次,12点10分,12点半,12点50分!我没法给前台打电话,因为电话是坏的!!可怕的酒店,看看图片吧!

3  感谢 AnthonyAAA
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.fr 查看原文
h5560GM,诺富特巴塞罗那城市酒店 的 Guest Experience Manager,回复了这篇点评2019年5月30日已回复
Google 翻译

Dear AnthonyAAA,

Thank you for sharing your experience with us on Tripadvisor. As I informed you by mail, we are sorry for the inconveniences caused during your last stay with us.
We agree with your opinion towards the room, there were some damages done to the furniture and the room could have taken advantage of some maintenance, but please know that you comment has been taking into account and that we sent our maintenance technicians to repair the room issues.
We clearly agree on a communication issue with our housekeeping department that should have noticed us about these flaws. Concerning the phone, we are sorry it was not functionning, we sent someone and it works fine now.
About the late checking-out option, we will discuss it with our cleaning department to understand what could have happened and make sure this incident does not happen again in the future. We assume the information between the reception and the housekeeping department was not passed correctly and the cleaning lady knocked at your door because she stayed with the initial information of a regular check out. Anyway, we are very sorry for the inconveniences caused. As we were fully booked on Sunday, the cleaning ladies needed to make the rooms quickly to be able to reallocate them to new guests.
Every day, our objective is to please the most our clients in our hotel and making sure they have a great stay.
We hope that the incidences you faced in our Novotel Barcelona City did not impact on the trust you feel towards Accor. And we hope to have the opportunity to welcome again in our hotel.
We hope you have a great day,
Sincerely,
Barbara C.

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