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Thank you for taking the time to provide us with your valuable feedback regarding your stay at Citadines Ramblas Barcelona.

We were delighted to learn that your overall experience was satisfied with your recent stay with us. At the same time, we are happy to have met your expectations in terms of service and quality standards.

Citadines Apart’hotels offer cleverly configured spaces and a flexible services menu to allow our residents to customize their stay experience. In an Apart'hotel, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Although some standard services are already included to the room rate, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Housekeeping is one of these additional services that we offer.

Lastly, if you plan to stay in Barcelona again, please do not hesitate to contact me directly and we will do everything to make your stay pleasant and comfortable.

Yours sincerely,

Martin WALD | Assistant Residence Manager

I would like to take this opportunity to thank you for selecting Citadines Ramblas Barcelona for your vacation. At the same time, thank you for taking the time to provide us with your valuable feedback.

I am truly sorry to hear about your unsatisfactory experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies.

We always encourage our residents to bring their concern to the front desk at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his/her stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unsatisfactory experience.

From our records, there was no late check out request, our check out time is at 11 o´clock. Hence, our colleague Mario asked you to leave the room before 12:00.

Lastly, if you plan to stay in Barcelona again, please do not hesitate to contact me directly and we will do everything to make your stay pleasant and comfortable.

Once again, please accept our apologies and we hope to be able to welcome you again and have another opportunity to serve your better.

Yours sincerely,

Martin WALD | Assistant Residence Manager

I would like to take this opportunity to thank you for choosing Citadines Ramblas Barcelona for your holiday. At the same time, thank you for taking the time to provide us with your valuable feedback.

I am delighted to learn that your overall experience was satisfied during your stay with us and that you felt welcomed. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.

With regards your comments of the comfort of the beds, we welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted it and your recommendation will be shared with our Headquarter.

Once again, thank you for your valued patronage. From all of us at Citadines Ramblas, we look forward to welcoming you again in Barcelona.

Yours sincerely,

Martin WALD | Assistant Residence Manager