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1 - 6 条点评,共 1,368 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月17日的点评

这家酒店位于兰布拉斯大道,地理位置优越。酒店楼上的房间可以俯瞰巴塞罗那的美景。这里的房间宽敞且现代化,但酒店不提供客房服务或包括迷你酒吧。这没什么大不了的,你只要从前台拿些干净的毛巾就行了。

感谢 Jok125_1976
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Martin W,巴塞罗那馨乐庭蓝巴拉斯酒店 的 Manager,回复了这篇点评2019年10月22日已回复
Google 翻译

Thank you for taking the time to provide us with your valuable feedback regarding your stay at Citadines Ramblas Barcelona.

We were delighted to learn that your overall experience was satisfied with your recent stay with us. At the same time, we are happy to have met your expectations in terms of service and quality standards.

Citadines Apart’hotels offer cleverly configured spaces and a flexible services menu to allow our residents to customize their stay experience. In an Apart'hotel, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Although some standard services are already included to the room rate, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Housekeeping is one of these additional services that we offer.

Lastly, if you plan to stay in Barcelona again, please do not hesitate to contact me directly and we will do everything to make your stay pleasant and comfortable.

Yours sincerely,

Martin WALD | Assistant Residence Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月21日的点评 通过移动设备发表

非常令人失望,我不会把它推荐给任何人。浴室很脏,房间也不干净,而且最令人生气的是,前台的马里奥非常粗鲁,他让我们在12点之前离开房间。

感谢 Linabbas
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Martin W,巴塞罗那馨乐庭蓝巴拉斯酒店 的 Manager,回复了这篇点评2019年9月10日已回复
Google 翻译

I would like to take this opportunity to thank you for selecting Citadines Ramblas Barcelona for your vacation. At the same time, thank you for taking the time to provide us with your valuable feedback.

I am truly sorry to hear about your unsatisfactory experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies.

We always encourage our residents to bring their concern to the front desk at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his/her stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unsatisfactory experience.

From our records, there was no late check out request, our check out time is at 11 o´clock. Hence, our colleague Mario asked you to leave the room before 12:00.

Lastly, if you plan to stay in Barcelona again, please do not hesitate to contact me directly and we will do everything to make your stay pleasant and comfortable.

Once again, please accept our apologies and we hope to be able to welcome you again and have another opportunity to serve your better.

Yours sincerely,

Martin WALD | Assistant Residence Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月14日的点评 通过移动设备发表

我们在一间一卧室的公寓里住了四个晚上。优点-宽敞干净、洗衣房很好。(洗衣服+烘干一共9欧元)。工作人员都很让人愉快。超市在街对面。缺点-床不太舒服,厨房不太实用。即使调到很高的温度,也要花很长时间才能做菜。该地区是一个非常繁忙的旅游区,因扒窃而声名狼借。从这里走一小段路就能到达一个不太理想的街区。总的来说,这家酒店还不错

感谢 Jposs1972
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
Martin W,巴塞罗那馨乐庭蓝巴拉斯酒店 的 Manager,回复了这篇点评2019年9月9日已回复
Google 翻译

I would like to take this opportunity to thank you for choosing Citadines Ramblas Barcelona for your holiday. At the same time, thank you for taking the time to provide us with your valuable feedback.

I am delighted to learn that your overall experience was satisfied during your stay with us and that you felt welcomed. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.

With regards your comments of the comfort of the beds, we welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted it and your recommendation will be shared with our Headquarter.

Once again, thank you for your valued patronage. From all of us at Citadines Ramblas, we look forward to welcoming you again in Barcelona.

Yours sincerely,

Martin WALD | Assistant Residence Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月20日的点评 通过移动设备发表

在巴塞罗那市中心的公寓度过非常愉悦的6天之后,我们今天刚刚入住馨乐庭酒店,住宿体验大打折扣!房间地板黏糊糊的而且很脏,照明不好,卫生间有股霉味,我以前也在其它馨乐庭酒店住过,但这家是最差的,房间里没有水和清洁用具,不推荐。

感谢 gakara39
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Martin W,巴塞罗那馨乐庭蓝巴拉斯酒店 的 Manager,回复了这篇点评2019年7月8日已回复
Google 翻译

Thank you for taking the time to provide us with your feedback.

I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies.

I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.
Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication.

Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime.

Yours sincerely,

Martin WALD | Assistant Residence Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月31日的点评 通过移动设备发表

首先,该地点位于兰布拉斯大街的中间位置。您可以步行到达任何地方。但没有客房服务,工作人员只清理一次房间。如果你想要干净的毛巾,你需要自己从接待处拿。此外,我们需要开发票,工作人员将我们公司的地址与其他人混在一起,他们不愿意耐心帮忙。

感谢 mellowws
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Martin W,巴塞罗那馨乐庭蓝巴拉斯酒店 的 Manager,回复了这篇点评2019年6月3日已回复
Google 翻译

Thank you for taking the time to provide us with your valuable feedback regarding your stay at Citadines Ramblas Barcelona.

We were delighted to learn that your overall experience was satisfied with your recent stay with us.

Citadines Apart’hotels offer cleverly configured spaces and a flexible services menu to allow our residents to customize their stay experience. In an Apart'hotel, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Although some standard services are already included to the room rate, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Housekeeping is one of these additional services that we offer.

Lastly, if you plan to stay in Barcelona again, please do not hesitate to contact me directly and we will do everything to make your stay pleasant and comfortable.

Yours sincerely,

Martin WALD | Assistant Residence Manager

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月25日的点评 通过移动设备发表

我们六口之家在巴塞罗那馨乐庭蓝巴拉斯酒店预订了一间带有一个卧室和工作室的公寓,住6个晚上。住处位于顶层的906/907,都可以欣赏到城市,海洋和山脉的壮观全景。客房现代而宽敞,设有光线充足的浴室。冰箱里备有果汁和酒店的特别礼物。除了便利的地理位置,酒店的工作人员反应速度快、可靠 - 从晚上在入口处的保安、推荐和桌位预订的前台人员,到每15分钟补充一次自助餐的早餐服务女士。很好的团队,把酒店维护打理地很好。我们在巴塞罗那馨乐庭蓝巴拉斯酒店度过了愉快的假期,并向家庭旅客们推荐这家酒店。

1  感谢 mistermike9
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
Martin W,巴塞罗那馨乐庭蓝巴拉斯酒店 的 Manager,回复了这篇点评2019年4月29日已回复
Google 翻译

Thank you for taking the time to share your stay experience at Citadines Ramblas Barcelona.

I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your time in Barcelona. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us.

Thank you for your valued patronage. From all of us at Citadines Ramblas Barcelona, we look forward to welcoming you again at any one of our serviced residences.

Yours sincerely,

Martin WALD | Assistant Residence Manager

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