Dear Guest,
First of all, we want to thank you for taking some of your valuable time to let us know your personal opinion about your recent stay at our hotel.
We are glad to know that our situation in our city was good for you, we take pride of our excellent location that allows you to be on the main places of the city in a short-distance walk or with any of the many public transportation of the city.
Thank you for sharing those things you think we can improve in our Hotel, I have already taken note of it in order to improve our guests experience in the future.
Regarding the lack of ice or refrigerator on the room, I will like to inform you that at our Front Desk we can keep anything you need in our fridges and also we can provide of ice for free at any moment of the day, but we will take into consideration to provide of refrigerators on our rooms in the future.
We hope to have a second chance on your part and greet you personally on your next visit to Barcelona.
Best regards,