这是我们第一次到巴塞罗那旅行，巴莫斯酒店是我们的选择之一。所以我们预定了两晚的行政房间。当我们一大早到达的时候，我们不得不等到下午2点办理登记手续，不过没关系，他们会帮我们保管行李几个小时，然后我们就开始旅行。当我们回来的时候，一开始，我们想住在更高的楼层，而不是游泳池附近，因为它像地下室，但我们真的很喜欢这个房间，是的，我们喜欢它!房间很干净，里面有客厅(这是一个惊喜，因为它不是照片上我们预订的那种行政室)咖啡机，两个电视，沙发，大衣柜，很好的空调和有8个软枕头的大床!浴室里有淋浴器，还有全套的洗漱用品。第二天，我们给管家留了一张纸条，让他给我们换床单，他们照做了，像专业人士一样打扫了房间。位置再好不过了!总的来说，我们满意地离开了巴莫斯酒店，我们肯定会把它推荐给来到罗马的朋友!
Dear Pringles041521,
Thank you for letting us know how satisfied you were with your recent stay, we appreciate your feedback.
It’s great that you enjoyed our amenities. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.
Thank you for your kind recommendation and we look forward to seeing you on your next visit!
Kind regards,
María Rosa Castillo, General Manager
地理位置很好，很安静，虽然远离主路，但是还是处于很中心的地方。这里的工作人员都很友好，热烈欢迎我们的到来。氛围超赞，虽然很小但是很舒适。楼下有一个小小的接待区兼图书馆。还有一个小的室外游泳池和花园，这些对于位于市中心的地方来说真是太棒了。这里超干净，虽然房间有点儿小，但是睡觉足够了。床和枕头都超美，睡着超舒服。简直是忙碌一天后的最好归宿，浴室很好，有来自怀特公司的全套装备。总的来说，这是一次超棒的住宿。
Dear Guest,
Thank you for taking the time to share your valuable review.
We appreciate you choosing to stay with us and are delighted you found our location so convenient. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. Thank you for your kind mention on our pool facility, our high standards and our bathroom facility. We would like to let you know that we do offer rooms of varying types and sizes and our team members are always happy to assist with room selection. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.
We hope to welcome you again in the future.
Best wishes,
María Rosa Castillo, General Manager
酒店非常干净，房间非常舒适，有舒适的床。工作人员非常专业和礼貌。酒店位于兰布拉大道和格拉西亚大道这两个巴塞罗那主要城区之间（靠近格拉西亚大道一侧），这使得我们可以步行去巴塞罗那的任何地方。唯一缺点就是，早餐时有很多苍蝇在水果和其他未被覆盖的食物上飞来飞去，这让我们住的4天里没在酒店吃过早餐。
Dear Ajutd,
Thank you for sharing your opinions relative to your experience at Balmes Hotel.
We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.
However we are sorry for any inconvenience caused, rest assured we have noted your remarks and will take into consideration.
Our team members always go out of their way to ensure they deliver the best service possible.
We hope to welcome you again on a future visit.
Best wishes,
María Rosa Castillo, General Manager
我们住在其中一个公寓。 它干净，宽敞，适合家庭入住。 我喜欢酒店的游泳池和户外设施，哥特区非常适合就餐，并且在拐角处设有出租车停车区，随时随地都可以打到车。 工作人员非常棒，他们热情又善良。
Dear Kim,
Thank you for such a positive review.
We are glad that you had a pleasant stay at the Hotel Balmes. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you for appreciating our pool, our outdoor facility and our parking facility. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance.
We look forward to welcoming you back.
Best wishes,
María Rosa Castillo, General Manager
我们回到房间的时候是凌晨一点，浴室的天花板在漏水。客房部解决了这个问题，停止了漏水，但我睡不着觉，因为水的噪音一直持续到凌晨3点。没有其他的空房了，由于酒店并不觉得他们有责任，我不得不坚持发送电子邮件获得退款。他们提供了15%的退款。我觉得15%不能补偿我所受到的干扰。要小心：他们不关心顾客是否满意。
Dear Mr. Albertini,
We would like to thank you for taking the time to tell us about your recent experience among us.
As you know we were most concerned to read your remarks on the service you experienced whilst staying among us, I have been informed by our team members and our front desk manager that the issue with the water leaking was produced by another guest.
Mr. Albertini, we sincerely apologize for this inconvenience and we can guarantee you that all our team members work very hard, striving to surpass guest expectations and we are sincerely sorry that we could not offer you a room change due to the hotel was fully booked. We have taken good note of your comments and rest assure that our team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for and it was very unfortunately that you would not feel this service due to this matter.
We really appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to see you in the future and if you do so please do not hesitate on contacting me directly.
Sincerely yours,
María Rosa Castillo, General Manager
很棒的酒店。地点、服务和帮助都很好。干净的房间。我们原以为街上的交通会很吵，但四楼非常安静。附近有很多餐厅，步行就可以到建筑师高迪设计的很多建筑。推荐Etapes餐厅，是米其林推荐餐厅，离这里只有2个街区。
Dear Guest,
It’s kind of you to send us this comment about your recent stay.
We are pleased you had a good stay with us. Thank you for appreciating our quality service. We are delighted to know that your room was suitable for you.
I do hope to welcome you back on a future trip.
Kind regards,
María Rosa Castillo, General Manager
