Dear Writer,
Despite we would like to thank you for trusting Dolce Sitges for this stay as well as for reflecting in Tripadvisor your feelings around your experience as our Guest and your evaluation honouring our Hotel, as well as we appreciate your positive feed-back abour our rooms and the cleanliness, we regret not having reached your expectations in service delivery by our Front Desk Team and the challenge you went through with your credit card upon departure and we sincerely apologize for them, since they are very far away from the kind of experiences we would like to provide you!
We will proceed to review the situation with our Front Desk Team, in order to understand your perception, analyze and take appropriate measures for the future.
And with regards to your credit card, we would like to inform you that we have checked that the operation upon your departure was properly done, your credit card company was properly informed and that the reasons for not having returned to your account the money are not linked ot our execution but to bank procedures. We apologize for it and we hope that it has finally been settle by the bank.
Again, we thank you for this stay and for sharing your comments with other future visitors and we regret the negative perceptions on this occasion that we expect to change in a possible next visit in a complete positive way, to welcoming you again at Dolce Sitges.
Yours sincerely,
Francisco José Jiménez

Dear Writer,
We would like to thank you for trusting Dolce Sitges for this business stay as well as for reflecting in Tripadvisor your feelings around your experience as our Guest during a meeting: we are happy to read your evaluation honouring our Hotel and the positive scoring and remarks concerning our property and your stay, the meeting facilities, the location, food offer and the views, that we really appreciate.
again, we thank you for this stay and for sharing your comments with other future visitors and we look forward to your next occasion, very soon, to welcoming you again at Dolce Sitges.
Yours sincerely,
Francisco José Jiménez

Dear Writer,
We would like to thank you for trusting Dolce Sitges for this stay as well as for reflecting in Tripadvisor your feelings around your experience as our Guest: we are very happy to read your evaluation honouring our Hotel and such positive and remarks scoring concerning our property and your stay, the breakfast, the food and beverage offer, Dolce Vital Spa and its amenities, that we really appreciate.
Again, we thank you for this stay and for sharing your comments with other future visitors and we look forward to your next occasion, very soon, to welcoming you again at Dolce Sitges.
Yours sincerely,
Francisco José Jiménez