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附近酒店
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1 - 6 条点评,共 797 条
此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
1周前点评

这是一次非常愉快的停留。房间布置得很好,一尘不染。国际电视台种类齐全,WiFi良好。酒店的公共区域也很好。自助早餐也很好——这里要说明的唯一一点是,它只从早上8点开始供应,这可能对那些出差、需要早起的人来说是个问题。在入住期间和入住结束后,工作人员们都非常乐于助人。这有出色的服务。

感谢 mte88
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
BarceloEmperatriz,巴塞罗帝国酒店 的 Director de Relaciones Públicas,回复了这篇点评回复时间:1周前
Google 翻译

Dear guest,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, therefore our team prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Regarding the opening time of our breakfast, during the week our breakfast opens from 07:00 to 11:00 am and if any of our guest have to leave before, we always have an early breakfast with some pastry, juice and fruits in front of the front desk.

Moreover, thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Barcelo Emperatriz Team

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2周前点评

八月份我们在巴塞罗帝国酒店住了两个晚上。在我们中午登记入住时,房间就已经准备好了,这是一个很好的开始。酒店所有的工作人员都很善良,很有礼貌。服务又快又随和。例如,我们在晚上为我们蹒跚学步的孩子点了炒鸡蛋,尽管菜单上没有,但他们仍然为我们做好端了过来。酒店的自助早餐非常棒,还可以点鸡蛋和煎饼。酒店的位置很安静,房间的窗帘遮光很好,在这里的睡眠质量很高!

与 Barcelo Hotels & Resorts 合作收集的点评
感谢 R0bertus
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
BarceloEmperatriz,巴塞罗帝国酒店 的 Director de Relaciones Públicas,回复了这篇点评回复时间:2周前
Google 翻译

Dear Mr. Robertus,

Thank you for reviewing your recent stay in our Barceló Emperatriz. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Moreover, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

It is also good to know that you enjoyed the many culinary delights such as scrambled eggs for your kid. Our team always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that you and your family enjoyed our breakfast.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Barcelo Emperatriz Team

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年8月18日点评

优秀的房间,宽敞,干净,许多的壁橱空间。布置精美的浴室和很棒的淋浴。优质的服务和出色的接待员。大堂很好。游泳池虽然很小,但位于屋顶,让你享有非常美丽和感受到放松的景色。

与 Barcelo Hotels & Resorts 合作收集的点评
感谢 elaidi
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
BarceloEmperatriz,巴塞罗帝国酒店 的 Director de Relaciones Públicas,回复了这篇点评回复时间:5周前
Google 翻译

Dear Elaidi,

Firstly, we would like to thank you for choosing our Barceló Emperatriz hotel for your holidays in Madrid and for the review you shared on TripAdvisor, all your kind words about your stay with us are great to hear.

Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are happy to know you liked yours so much.

Moreover, it’s amazing to read that you could enjoy one of our favorite points for the summer, our rooftop, as you said you can refresh yourself in the pool and have a great view of Paseo La Castellana.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Barcelo Emperatriz Team

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2018年7月12日点评 通过移动设备发表

几年前就住过这里。因为客户就在附近,所以选了这家酒店,很棒。我选了一个3层的房间,非常豪华,非常好,€350一个晚上的房价有点昂贵,但我认为你很难用更少的钱找到任何这么迷人,设备还如此齐全的房间。工作人员都非常友好和热情,对于城市酒店来说,这个地方非常好。我肯定会再次回到这里出差或休闲。很棒的酒店。

感谢 SteveHart5422
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
BarceloEmperatriz,巴塞罗帝国酒店 的 Director de Relaciones Públicas,回复了这篇点评回复时间:2018年7月13日
Google 翻译

Dear Mr. Hart,

We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Emperatriz hotel and definitely we would love to welcome back any time you wish.

Likewise, we are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in. Our accommodations aimed at guaranteeing a memorable stay in our hotel. According to the photos you attached on, we are happy to see that you enjoyed an Emperor room that is one of the highest category that we have in our hotel.

Moreover, we are truly happy to know that we have managed to exceed your expectations in regard to hospitality and service delivered and will not fail to pass your comments to our team members.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Barcelo Emperatriz Team

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年6月21日点评

巴塞罗帝国酒店很舒服而且服务周到,员工很热情而且很帮得上忙。酒店位置很好去购物或者餐馆和博物馆都很方便。如果你是商务工作或者旅行的话来这里住是不错的选择。

与 Barcelo Hotels & Resorts 合作收集的点评
1  感谢 Richard S
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
BarceloEmperatriz,巴塞罗帝国酒店 的 Director de Relaciones Públicas,回复了这篇点评回复时间:2018年6月22日
Google 翻译

Dear Richard,

We greatly appreciate the time you spent to review your recent experience in our hotel. At Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

For us is really nice to read that our guests went home with great memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us. We are glad that you had a quality time with us.

Thank you for your review of your recent visit. We always look for ways to improve and your comments are crucial to our future success.

We look forward to see you again soon!

Kind regards,
Barceló Emperatriz Team

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年6月15日点评

酒店很现代化和干净,房间的装饰都很不错,还会送一顶免费的帽子,员工都很友好和乐于助人。自助早餐很好吃,食物的质量都很棒。酒店已经住满了,很多人,但是餐厅都能应付得了。由于电脑和打印机系统发生故障,我排队等候退房花了很长时间,礼宾部的服务人员很好地疏导了我们,很有帮助。

感谢 N4253YVmarkf
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
BarceloEmperatriz,巴塞罗帝国酒店 的 Director de Relaciones Públicas,回复了这篇点评回复时间:2018年6月16日
Google 翻译

Dear guest,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Emperatriz hotel with us and Tripadvisor readers.

We have taken good note of your remarks related to the service you received upon check out and we apologize for the exceptional wait you experienced upon your departure, sometimes there are situations that are out of our hands and suddenly happen like this one with the printer. We extend our sincere apologies for any inconvenience caused to you and your loved ones.

On the other hand, we are thrilled to read your comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Moreover, we greatly appreciate your comments on the quality and variety of our buffets because our talented team strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Barcelo Emperatriz Team

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