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1 - 6 条点评,共 2,458 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2周前点评

我和丈夫住在这里,很喜欢。位置很好,服务也很好,真的很喜欢这里。但是我回到家后,意识到我落下了一双鞋在房间,我邮件联系了酒店,分别发送给官网上的邮件地址,酒店欢迎信上的邮件地址,一共发了4封,一周快过去了都没有回信。还在等邮件。

感谢 WXSM
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Elsa E,格兰梅里亚费尼克斯酒店 的 Guest Relations Manager,回复了这篇点评回复时间:2周前
Google 翻译

Dear WXSM,

Than you for sharing your experience at Gran Melia Fenix.
We are delighted to know that our unique location and facilities were up to your expectations.

Please allow us to mention that we have tried to contact you regarding the lost belongings at the email registered in our system on the 27th of September.

Do not hesitate to contact us for any further assistance or information you may require on hotel.gmfenix@melia.com

We remain at your entire disposal,

With kind regards,

Elsa Escrig
Guest Eperience Manager




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4周前点评 通过移动设备发表

在马德里呆了4天,住在这家酒店红色楼层的套间里。非常值得试试这里欧洲并不常见的超大而且棒呆的浴室。酒店设施配备方便,员工也很乐于助人,地理位置很好,食物和酒水饮料也很丰富可口。

感谢 Robin T
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Elsa E,格兰梅里亚费尼克斯酒店 的 Guest Relations Manager,回复了这篇点评回复时间:4周前
Google 翻译


Wow, It is a great reward for us to receive this fabulous review!

It makes us truly proud to know that you had a memorable stay at Gran Meliá Fenix .

In Gran Meliá the guests' satisfaction is our priority and whenever we surpass your expectations, all our hard work and effort has its compensation.

Thank you very much for sharing these lovely comments with us and we keep looking forward to welcoming you back soon.

Kindest Regards,

Elsa Escrig
Guest Experience Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年8月24日点评

我受到邀请,去格兰梅里亚费尼克斯酒店内的Dry Martini酒吧小喝两杯。让我意外的是,酒保Jesus和Alberto向我讲述了这家酒吧有趣的历史,同时他们还向我详细的介绍了酒吧内供应的不同种类的马提尼。我点了椰味马提尼,味道真的很棒!餐前小吃也很精致。酒吧服务质量好的没话说。酒吧的装饰和氛围很闲适,同时也很有格调。我一定会向我的客户以及我的朋友推荐这家酒吧,来马德里一定要来这。Coral

感谢 meiga241
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Elsa E,格兰梅里亚费尼克斯酒店 的 Director de Relaciones Públicas,回复了这篇点评回复时间:2018年8月31日
Google 翻译

Dear Coral,

Greetings from Gran Meliá Fénix!

First of all, I would like to thank you for having chosen us, as well as for sharing your nice experience on Tripadvisor.
We very much appreciate your kind words about our staff. Be assured we will pass your comments to Jesus and Alberto who will be encouraged by your words.

Looking forward to have the opportunity to welcome you back at the Dry Martini Bar.

Best Regards,

Guest Experience Team

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2018年8月18日点评 通过移动设备发表

房间虽小,但热水浴盆颇为精致。中心位置,可以轻轻松松地前往餐厅、商店、酒吧、弗拉门戈舞&米其林星级餐厅。酒吧十分精致。非常令人放松。值得一游。加分点是位置非常中心。以及美味的早餐。特别是鸡尾酒,美味极了,为之打嗝不要停!马德里是一座优雅的城市,就如同这家酒店一样。享受旅程吧。

感谢 Danielle L
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Elsa E,格兰梅里亚费尼克斯酒店 的 Director de Relaciones con Clientes,回复了这篇点评回复时间:2018年8月19日
Google 翻译

Dear Mrs. Danielle L,

We appreciate your comments regarding your stay at Gran Melia Fenix. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

With our best wishes to welcome you in your home in Madrid.

Best Regards,

Elsa Escrig
Guest Experience Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年7月29日点评

这是一家标准的高档欧洲酒店,位于马德里的优越位置。强烈推荐这家酒店。如果可以的话,我建议升级你的房间。自助早餐种类丰富,酒店距离许多不错的餐馆/商店仅一步之遥。

感谢 Gary H
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Elsa E,格兰梅里亚费尼克斯酒店 的 Guest Relations Manager,回复了这篇点评回复时间:2018年7月30日
Google 翻译

Thank you very much for sharing your feedback with us about your recent stay to Gran Melia Fenix.
We are extremely happy to read that you had 5 stars stay with us and found our location to impress you the most.
It will be a pleasure for us to have you back at the hotel and create for you another unforgettable experience.

We look forward to welcoming you back.

Kindest regards,

Guest Experience team

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年7月18日点评 通过移动设备发表

马德里最好的酒店,这是我们第二次光顾这家酒店,因为Marina,这位漂亮的女士非常乐于助人,第二次入住的员工还更好!!!一定要去酒店的酒吧,否则你会错过最棒的体验,Miguel,Alberto,Jesus和其他的工作人员都超棒!!!我可以整晚都只在那里看着他们做出名的鸡尾酒!!每一杯饮料都很用心,有一次满足又难忘的体验,此生难忘!!!非常感谢Miguel给我调的夏洛克·福尔摩斯鸡尾酒,还有Alberto,非常感谢你向我展示如何做出最棒的马丁尼酒。爱你们,希望明年再见到你们!!!

感谢 NancyCreel
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Elsa E,格兰梅里亚费尼克斯酒店 的 Guest Relations Manager,回复了这篇点评回复时间:2018年7月20日
Google 翻译

Dear NancyCreel,

Wow, It is a great reward for us to receive this fabulous review.

It makes us truly proud to know that you had a memorable stay at Gran Meliá Fenix .

In Gran Meliá the guests' satisfaction is our priority and whenever we surpass your expectations, all our hard work and effort has its compensation.

Thank you very much for sharing these lovely comments with us and we keep looking forward to welcoming you back soon.

Kindest Regards,

Guest Experience Team

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