Thank you very much for sharing your comments on your stay with us. We truly appreciate your feedback as this helps us to further improve our service levels time after time.
I am truly sorry to know that, this time, we have not fulfilled your expectations and failed to provide you with the best service.
The Hotel has a very good connection to the city and we also offer a bus to go to the city. For only 3 euros we take you at the Puerta de Alcala, right in the city center in 20 minutes ride.
We would be most grateful if you could give us the chance to change the negative impression you are now under.
I do hope we have the pleasure of welcoming you back to the Hilton Madrid Airport in the very near future and get the high level of service for which we are known throughout the world!