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1 - 6 条点评,共 3,906 条
2019年10月23日的点评

马德里机场希尔顿酒店除了是靠近机场外,缺点不少:
1) 步行到地铁站要二十多分钟,路程多小路,晚上较难找
2) 步行到最近商场要二十多分钟,附近没有小食店
3) 餐厅柜枱态度恶劣,要求咖啡竟要客人去咖啡机冲调

感谢 AdamXin
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
PabloF2622,马德里机场希尔顿酒店 的 Front Office Manager,回复了这篇点评2019年10月24日已回复
Google 翻译

Dear Guest,

Thank you very much for sharing your comments on your stay with us. We truly appreciate your feedback as this helps us to further improve our service levels time after time.

I am truly sorry to know that, this time, we have not fulfilled your expectations and failed to provide you with the best service.
The Hotel has a very good connection to the city and we also offer a bus to go to the city. For only 3 euros we take you at the Puerta de Alcala, right in the city center in 20 minutes ride.
We would be most grateful if you could give us the chance to change the negative impression you are now under.

I do hope we have the pleasure of welcoming you back to the Hilton Madrid Airport in the very near future and get the high level of service for which we are known throughout the world!

Sincerely,
Pablo Fresnillo

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2019年10月18日的点评

我乘坐飞机去马德里出差,这家酒店距离机场只有五分钟的路程,而且还有免费的接送服务。酒店的房间宽敞干净,有浴室和淋浴。这里还有一个大小合适 的游泳池,汗蒸和桑拿,一个小型的健身房。酒店提供的早餐很美味而且有很多选择。相对而言,唯一不如人意的就是酒店周围没有那么繁华,但是距离机场如此近,这样的情况就很合理。

感谢 rhysdav2018
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
HiltonMadridAirport,马德里机场希尔顿酒店 的 General Manager,回复了这篇点评2019年10月20日已回复
Google 翻译

Dear Guest,

Thank you for taking the time to share with us your comments regarding your stay.

I am pleased to hear that our Hotel was to your expectations and that you appreciated our rooms, pool, gym and breakfast. In addition, I am glad to know that you have been able to benefit from our free shuttle service to the airport.

I hope we have the pleasure of welcoming you back to Hilton Madrid Airport in the near future.

Best Wishes,
Beatriz del Rio
General Manager

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2019年9月27日的点评

缺点:1)机场酒店应该出入机场很方便。但这里不是。免费班车每30分钟一班,但只能容纳19人,而且不接受预定。2)我想要一个安静的房间,但是这里的空调太吵了,关着窗户的房间里都能听到交通噪音。花哨的现代装饰不是很实用:很多玻璃,但水槽附近的东西会被弄湿。4)房间光线很差。如果你想在日出前把所有的东西都打包好,黑色的架子会让你很难确定所有的东西都带齐了。餐厅很贵(但对于这类酒店很常见)。5)位于办公园区内,没有散步的地方,也没有其他餐饮场所(酒店酒吧除外)。白色的瓷砖地板很难清洁,我们的浴室就展示了这一点。看下面这张照片,我们房间里的椅子散架了。优点:1)开车5分钟到机场1号航站楼。2)员工友好,努力。他们并没有注意到我的羽毛过敏(在我的H荣誉档案中),但是在帮我们替换成非羽毛床单的时候给了我们免费的饮料。

感谢 olderfemaletraveler
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
PabloF2622,马德里机场希尔顿酒店 的 Front Office Manager,回复了这篇点评2019年9月30日已回复
Google 翻译

Dear Guest,
Thank you very much for sharing your comments on your stay with us. We truly appreciate your feedback as this helps us to further improve our service levels time after time.

I am truly sorry to know that, this time, we have not fulfilled your expectations and failed to provide you with the best service.

We would be most grateful if you could give us the chance to change the negative impression you are now under.

I do hope we have the pleasure of welcoming you back to the Hilton Madrid Airport in the very near future and get the high level of service for which we are known throughout the world!

Sincerely,

举报业主不当回复
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2019年9月22日的点评 通过移动设备发表

我第二天要在机场接一个旅游团,于是选择住在这家酒店。坐班车到机场要一段时间,但这样就不必费力搬运行李了。我的房间非常舒适,设备齐全,床头有电源插座。房间里甚至还有茶和咖啡。我可以进入酒店的行政休息室,虽然提供的并不多,但是很舒适。

感谢 569rebeccad
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
HiltonMadridAirport,马德里机场希尔顿酒店 的 General Manager,回复了这篇点评2019年9月22日已回复
Google 翻译

Dear Guest,

Thank you for taking the time to share with us your comments regarding your stay.

We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. I am pleased to hear that our Hotel was to your expectations and that you have been able to benefit from our free shuttle service to the airport and rooms.

In regards of the executive lounge, I have already shared your comment with our head office.

I hope we have the pleasure of welcoming you back to Hilton Madrid Airport in the near future.

Best Wishes,

Beatriz del Rio
General Manager

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2019年9月15日的点评 通过移动设备发表

这是一个非常神奇的地方,酒店很棒,可以游泳,但是很冷,对身体健康好,酒店的前台很好,而且非常的专业,餐馆也很好,食物是地中海风味的,非常的美味,酒店的服务员也非常完美,,没有任何的抱怨,五星级⭐️酒店,房间里实在是太美了!❤️❤️❤️❤️❤️

感谢 jbellinghieri
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HiltonMadridAirport,马德里机场希尔顿酒店 的 General Manager,回复了这篇点评2019年9月15日已回复
Google 翻译

Dear Guest,

Thank you for taking the time to share with us your comments regarding your stay.

I am pleased to hear that our Hotel was to your expectations and that you appreciated our rooms, pool, our food and staff. In addition, I am glad to know that you have been able to benefit from our free shuttle service to the airport.

I hope we have the pleasure of welcoming you back to Hilton Madrid Airport in the near future.

Best Wishes,
Beatriz del Rio
General Manager

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此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月26日的点评

哇!酒店离机场很近。它真大,一楼有一个游泳池。还有一个我们没有用过的健身房。工作人员非常好,有到机场的班车。点了客房服务食物,味道很好。我吃了土豆牛排。喜欢,推荐。

与 Hilton Hotels & Resorts 合作收集的点评
感谢 Eirik H
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.no.tripadvisor.com 查看原文
HiltonMadridAirport,马德里机场希尔顿酒店 的 General Manager,回复了这篇点评2019年8月26日已回复
Google 翻译

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us.

We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service.

I am pleased to hear that our Hotel was to your expectations and that you appreciated our location, staff and room service. In addition, I am glad to know that you have been able to benefit from our pool and our free shuttle service to the airport.

I really hope we have the pleasure of welcoming you back to the Hilton Madrid Airport in the near future, whereby we will be able to provide you with the highest level of service for which we are internationally known for!

Best Wishes,
Beatriz del Rio
General Manager

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