Dear Mr Fanel23,
Thank you for the lovely review you shared with other travelers. We are pleased to read you liked our rooms. Compared to the European standards, the Palazzo Decumani has very wide and comfortable rooms.
Thank you for the compliments of our rooms, breakfast and staff.
We look forward to having you back here. Please contact us again through our web site for our best rates and to request your room preferences.
Dear Michelle C,
Thank you for your fantastic review! We are very happy to hear you had a pleasant stay with us at Palazzo Decumani.
You are absolutely right, the convenient location of the hotel makes getting around very easily whether you are staying with us for business or pleasure.
Sorry if the historical center is not cleaned as other neighborhoods. However, here you feel the real Neapolitan vibe, you bet!.
We are glad to know that the team looked after you and that the room was comfortable with air conditioning and Wi-Fi connection working properly.
We are happy you enjoyed our coffee, here in Naples it is a specialty. We serve it to the guests at breakfast time with a variety of hot drinks like Cappuccino, American Coffee, Tea, Infusions.
We look forward to welcoming you back at Palazzo Decumani. Please contact us directly for the best rates and to discuss room preferences with us.
Dear Neal B,
Thank you for your 5* review. We are happy you liked our position and our Superior Room.
The Superior Rooms, facing to the historical centre and the typical Neapolitan alleys, are 20 sqm and are furnished with bathrobe, slippers and a rich courtesy set.
The wi-fi connection usually works properly in all the rooms. Sometimes our guests need a high-speed connection. In this case we are always ready to add a router in the room in order to always give an efficient service for the guests.
We look forward to welcoming you back soon!
Thank you so much for your amazing 5* feedback!
We are so happy to read about your fantastic trip and about how comfortable your room was. The room you reserved is the Deluxe room with a view to the front side of the street.
We pride ourselves on our nice staff and great breakfast, we are thrilled to read they exceeded expectations!
We will make sure to share your feedback with all our staff.
Thank you so much once again for your lovely review!
Dear Louise H,
We would like to thank you for choosing Palazzo Decumani Hotel for your recent visit in Naples and thank you as well for taking time to post your review.
We regret to read that we did not meet all your expectations this time.
Our Hotel is well reputed for his Staff and Service mainly upon arrival. The staff is always at the guests’ disposal to give assistance every day of the week and they can speak a proper English.
About the bed, in order to give the best sleep quality to the guests, all the rooms have excellent mattresses characterized by an internal special structure that assure a comfortable and anatomic support.
We feel sorry if it doesn’t seems to be too soft sometimes.
About the tea, we are sorry you couldn’t prepare it by yourself. We want to inform you that we bought kettles for the rooms. In the meanwhile, upon request, our Staff is always available to prepare a tea or a coffee and bring it to the rooms for our guests.
Please, accept our apologies, and we'd love to see you again in the future to share an more positive experience with you.