在罗马呆了四个晚上。酒店有你期待的所有设施,而且全体员工都很好很友善。好在他们提供班车往返于市中心,因为酒店到市中心有些距离。唯一的问题是,当我提前预定时,他们说返回的班车满了。事实上班车上大约有20个备用席位,也不知道是谁做的计数。更多
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在罗马呆了四个晚上。酒店有你期待的所有设施,而且全体员工都很好很友善。好在他们提供班车往返于市中心,因为酒店到市中心有些距离。唯一的问题是,当我提前预定时,他们说返回的班车满了。事实上班车上大约有20个备用席位,也不知道是谁做的计数。更多
显示较少Dear peterborough1234,
Thank you for the review and for your nice feedback.
We are thrilled to hear that we met your expectations and happy to learn you appreciation about our Hotel, facilities, staff.
I have shared your review with my whole team. We are very much grateful for your compliments!
Regarding the tickets/seats for the shuttle allow me to explain that sometimes many guests preferred to catch a taxi or pubblic transportation even if they had purchased the return tickets in advance. This is the reason why we don't have tickets to sell but at the end the shuttle is not full.
It is our goal to consistently provide customer satisfaction and your comments are very important to us.
The feedback we receive from valued guests like yourself, enables us to keep up the good work.
We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome!
With best regards,
Davide Grilli, General Manager
只住了一晚,但住宿环境跟我对皇冠假日的期望一致。酒店以舒适的床铺和安静的房间著称。这一点都没错。我在IHG上进行预订,所以我可以拿到积分。附近有我们想去参观的飞机。我们的房间正对泳池。
Dear milad606,
Thank you so much for your review of our hotel.
We appreciate your loyalty as an IHG® Rewards Club member.
I am pleased to hear you enjoyed your stay with us.
A positive guest experience is something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
With best regards,
Davide Grilli, General Manager
我预订了酒店,只在这里住了一晚。它离梵蒂冈很近,但由于天气炎热,我们没有步行,而是坐了10到15分钟的出租车。我们花了一整天的时间四处走动,期待着在池中畅游一番。距离室内和室外泳池关闭的时间还有15到20分钟,但我们还是被拒之门外。这真是太糟糕了。接待人员友好、专业、乐于助人。餐馆出奇地好。我的儿子们认为这个汉堡是他们吃过的最好的,他们的很多很了解!总而言之,下次在罗马我们还会推荐并住在这里,但是要确保我们能进入泳池!再次感谢这家酒店,做得好!
Dear DeanB745,
Thank you for your nice review and to have chosen our Crowne Plaza Rome St. Peter’s!
We are happy to read that the hotel was nice.
On the other hand we are sorry that you did not have enough time to enjoy the pools, We hope you will come again in the future for more days.
Once again, we appreciate you taking the time to share your comments with us and we do hope to have the opportunity to welcome you back to our Crowne Plaza in the future.
With best regards,
Davide Grilli, General Manager
我不知道在这里会发生什么,但是我们印象深刻。漂亮的酒店。里里外外都是,走廊和房间也很漂亮。我是洲际酒店集团的精英会员,并在这里受到了欢迎。我忘记了谁是接待我的前台小姐,但她非常友好。我们得到了一个很好的升级,还有一个可以俯瞰游泳池的房间。我已经用积分支付了我们的住宿费用,得到了在我们住宿期间通用的早餐券。非常贴心。我印象深刻。我们住在一个很好的房间,房间很大,有一个俯瞰游泳池区的阳台。泳池区很棒。巨大的游泳池。有很多椅子可以坐。最棒的是,它不会人很多,因为大多数人都在外面旅行。我们也出去旅行了,但我们也喜欢躺在阳光下,我喜欢游泳。他们有一个很棒的酒吧,有饮料和小吃。我们遇到了个友善的女孩在制作饮料,我想她做的玛格丽塔酒我妻子很喜欢。我们确实很喜欢楼下的酒吧,法比奥是一个很棒的酒保,他对我妻子很好,让她品尝了一些不同的葡萄酒,这样我们就可以带一瓶酒到房间里了。但是,酒店距离镇上的主要地区略远。但他们提供了往返市内主要地区的班车,单程票价仅为1.5欧元。他们还提供往返机场的班车。我事先不知道。我希望我知道。现在,通常我们喜欢使用优步,但如果我建议如果您要乘坐出租车,你可以向前台叫出租车,他们几秒钟就到。而且出租车比优步便宜。从酒店到机场只需15/20分钟。我们确实遇到了一个问题,那就是保险柜坏了。他们直到第二天才给我一个,但建议我换个房间。我们没有这么做,但令人印象深刻的是,他们愿意这样做。总之,我们将返回罗马,并肯定还会住在这里。
Dear JoeQ12866,
Thank you for the great 5-star review and for your feedback!
We appreciate your loyalty as a Spire Elite IHG® Rewards Club member.
We are thrilled to hear that we met your expectations and that you loved the great atmosphere of the hotel and more important the friendliness of our staff.
I have shared your comments with my whole team (especially with Fabio) as you have mentioned their excellent level of service. We are very much grateful for your compliments!
Once again, we appreciate you taking the time to share your comments with us and we do hope to have the opportunity to welcome you back to our Crowne Plaza in the future.
With best regards,
Davide Grilli, General Manager
这里有完美的地理位置和一流的设施!我和我丈夫在这里住了两个晚上。非常干净,我们所能见到的地方都很新,包括游泳池和按摩浴缸。送餐服务很迅速,食物也很美味。
Dear cacalone8,
Thank you so much for your review of our hotel.
I am pleased to hear you enjoyed your stay with us.
It's something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
Sincerely,
Davide Grilli, Genral Manager
不错的酒店,离市中心不远。标准的美式酒店,很舒适,房间很宽敞。酒店里有很棒的水疗和健身中心、室内罗马浴室和大型室外游泳池。自助早餐不错。
Dear tyrou0,
Thank you so much for your review of our hotel.
I am pleased to hear you enjoyed your stay with us.
It's something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
With best regards,
Davide Grilli, General Manager
皇冠假日酒店是一家还算不错的酒店,房间非常宽敞,但家具有些旧了。酒店配备有健身中心和游泳池,早餐口味非常不错。我建议大家把这家酒店作为中转酒店来住,好像很多邮轮旅行团和其他旅行团都是这样子的。
Dear Cindy B,
Thank you for your comments, in which you drew my attention to your experience while guest at Crowne Plaza Rome St. Peter's.
We are glad to know that we met your expectations.
Rest assured that we will review your comments and take any action we feel is required.
Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.
With kind regards,
Davide Grilli, General Manager