Dear Guest,
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Rome.
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Best Regards,
Roberto Mateos
General Manager
Barceló Aran Park Roma