Dear guest,
I do not usually reply to the post on TripAdvisor because of the fact that they are always very positive, as can be seen from anywhere and I thank all really.
How have you personally experienced you are in an old building vintage therefore elevetors did not yet exist.Now a days we got and accommodate 4 persons, without any problem.As for cleaning, nothing to say, your post is completely inaccurate, in our work our first mission is cleaning and comfort of our guests, and it is unfortunate that in your case we failed.In my business the customer is always right, but I'm sorry and I remain hurt and disappointed at the way in which you say things. We are people not objects...
We hope that one day you can give us another chance and no doubt you will enjoy our small boutique hotel.
Best regards and Happy New Year.
Alessandro