Dear Mrs. Rachel,
thank you for your kind review, we are pleased to take care of your precious opinions.
We are constantly improving our services and equippments, exactly some of the points you've noticed are being changed and resolved rightnow, so when you (hopefully soon) have the occasion to come back, you will be able to spot them out.
In the meantime we send you our best regards,
Best Western Hotel City
Assistant Manager
Jasmin Umana