Thank you! we are glad that despite some reviews you read we actually reached your expectations.
we are happy to learn that you have appreciated your room in terms of space and cleanliness, the hotel's design, the location, the bar. the breakfast and also the staff.
we are sorry about the Wi-Fi connection, infact we did have some issues regarding the loss of signal, but we have already sort it out.
Hoping next time you find yourself in Catania you want to come back and visit us at Romano House hotel.
Marco A. Reneau
Thank you! we are pleased to read such a nice review and that you wanted to share your experience with the Tripadvisor Traveller's community, as our primary goal is the Guest's satisfaction, we are glad to learn we have reached your expectations, in terms of confort, style and staff's hospitality, all this, followed by our continental breakfast, studied to satisfy all tastes, continuing with our HOUSE BAR, the perfect place where you can relax, enjoy delicious cocktails and fresh dishes. We are glad that you could appreciate the Hotel's location, placed in the heart of Catania, just a few steps away from the main sites and restaurants of the city.
All this, improves us to do more and make it better, so that next time we can exceed your expectations.
looking forward to welcome you back at Romano House hotel.
Marco A. Reneau
我们在这家酒店一共住了四天。 这里的职员们十分的友好积极——前台、酒吧、餐厅里的每个人都是这样。 我们住的第一个房间比较昏暗，而且没有空调。 第二天酒店给我们换了个新房。 这家酒店的地理位置就在市中心，很不错。 但是感觉酒店里的网络还有待改善。
we are extremely glad to read your comment.
We're looking for to welcome you again as our Guest.
We give you our best regards
Guest Relations Dept.
Dear Mr. Erik R
We first of all thank you for taking the time to write and share your precious comment on Romano House Hotel.
Customer satisfaction is a primary goal of Romano Collection Hotels.
We are glad that you have appreciated our hotel and the food.
All our Staff is trained to establish a friendly relationship with the Guests; our receptionist Antonella helped you enjoy a memorable holiday.
Will always Welcome at the hotel of Romano Collection:
-Romano Palace Luxury Hotel (5 stars) in Viale Kennedy 28
-Romano House (4stars) in Via Giovanni Di Prima 20, in the heart of the city
Wishes to have you again our Guest,
I send you my Best Regards,