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附近酒店
点评 (601)
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1 - 6 条点评,共 601 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月24日的点评

糟糕的服务,空调几乎不起作用。我们的衣服总是湿的。位置不错,但是酒店正在装修,有时候早上会有砰砰声。员工帮不上什么忙。只要你不要求任何东西,你就是好人。我会在这个区域寻找其他选择。

感谢 Steve C
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HotelBretagna,德伊柏卡帕拉佐阿尔菲力公寓酒店 的 Direttore,回复了这篇点评2019年7月27日已回复
Google 翻译

Dear Steve C,

sorry for the inconvenience you might have experienced.
It's always disappointing for us to learn about a unhappy customer from his feedback.
Our training program dedicated to the Front Office staff begins with a chapter titled "Never forget you're there to help: be responsive!", I'm sure there must have been a misunderstanding about your requests. We, literally, put the guests' need at the top of our everyday agenda.

As for the 'banging in the morning' problem, yes, we do need to intervene on our Hotel to make it beautiful and efficient for our Guests, we admit it. We do it respectfully, as these kind of opertaion never start early in the morning. Whenever possible we propose a room change for the Guests that face these kind of problema and let us know. Unfortunately, that was not your case.

Few words about the A/C: we installed a new, powerful, system recently that passed many tests. We give much attention to the guests' comfort during their stay and A/C with good functionality is certainly a priority for us,

Thank you for the time you dedicated to your feedback. We hope to have a second chance with you in the future!

Best regards

Mario Morello
GM
Palazzo Alfieri

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月5日的点评 通过移动设备发表

我们住的行政套房很大,能看到亚诺河的美景。早餐很贴心,甜的和咸的都有。位置很好,可以步行去所有想去的地方。我肯定会再次光顾。

感谢 DavidB21478
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年3月11日的点评 通过移动设备发表

我们住在帕拉佐阿尔菲力的附属房间,非常完美!看过一些负面评论,但我们毫无住得不愉快的情况,还要强烈推荐给其他人。从主酒店步行不到一分钟就能走到附属房,还和许多奢侈品牌商店位于同一条街,位置真的很棒。

感谢 NauseatedCO
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
HotelBretagna,德伊柏卡帕拉佐阿尔菲力公寓酒店 的 Palazzo Alfieri ,回复了这篇点评2019年3月30日已回复
Google 翻译

Dear Guest,
thank you for spending your time to review our hotel.
You opinion is extremely important to improve and make feel our guests at home.
The Executive annex are a perfect choice to combine modern design and comfort with convenient prices.
Actually, this stylish rooms are located in Via Tornabuoni, the most popular shopping street in Florence. Besides, the hotel is few meters away form the main building and the reception is always open in case you might need assistance.

We hope to welcome you again in our beautiful hotel,
Very best regards,

Palazzo Alfieri

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年1月20日的点评

令人惊叹的酒店,如图所示。很棒的房间-现代,干净。很棒的工作人员,及时(很快地)帮我们拿行李,非常专业地办理入住和退房手续,并帮我们把车停在酒店的院子里。(酒店的)位置再好不过了。由于窗户和隔音很好,房间很安静。美味的早餐会在每个人的盒子里滴答作响——奶酪、甜品、蔬菜、香肠、鸡蛋、咖啡、新鲜糕点、面包、面包酱、茶等等。我强烈推荐并将再次入住。

感谢 Valerie512
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HotelBretagna,德伊柏卡帕拉佐阿尔菲力公寓酒店 的 Palazzo Alfieri ,回复了这篇点评2019年2月6日已回复
Google 翻译

Dear Mrs Valerie,
we really thank you for your feedback.

Palazzo Alfieri is located in a historic building, but rooms are modern designed and have many comfortable items.

Furthermore, we always do our best to improve our services: the parking is nearby and we are able to communicate your plate number in order to avoid any possible issues related to the ZTL traffic area.
Our staff is always at your disposal to provide informations and tips and to make your stay memorable.

We hope to welcome you again,

Kind regards

Palazzo Alfieri

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年12月17日的点评

这家酒店很棒,我们住在相邻的楼里,步行范围内应有尽有,因此地理位置方面给满分。我们选择的是标准间,房间很宽敞!尽管房间的风景不是最好的,但我们整天都在佛罗伦萨观光,只有晚上才回到酒店,所以夜晚的酒店拥有一切美好。酒店的装修是最好的,浴室非常漂亮,设施齐全。工作人员很出色,他们能说西班牙,也能说英语。早餐相当不错!我还会反复再三地来这里住!

感谢 nmontesinos
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.mx 查看原文
HotelBretagna,德伊柏卡帕拉佐阿尔菲力公寓酒店 的 Palazzo Alfieri ,回复了这篇点评2018年12月21日已回复
Google 翻译

Dear Guest,
thank you for this great review.
We are glad that you liked your room in the annex building: the dependance is located in the most luxurious shopping street in Florence, via Tornabuoni, the rooms are modern and confortable and the main building is few meters away.

Looking forward to welcoming you again,
Best regards

Anna

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