thank you for your feedback, which comes absolutely unexpected.
Our Reception is open 24/7 and obviously has a direct phone connection to the rooms.
This is how we advertise our Terrace online: "Alfieri Terrace Rooftop Bar welcomes guests with impeccable service and essential décor, which reflect renowned Florentine art of welcoming". All of the pictures are exactly showing the characteristics of our Terrazza, which is simple, but boasting a fantastic view and a very accurate service.
Most of our rooms actually do have a view: when booking, just make sure to select the right room category.
Dear Steve C,
sorry for the inconvenience you might have experienced.
It's always disappointing for us to learn about a unhappy customer from his feedback.
Our training program dedicated to the Front Office staff begins with a chapter titled "Never forget you're there to help: be responsive!", I'm sure there must have been a misunderstanding about your requests. We, literally, put the guests' need at the top of our everyday agenda.
As for the 'banging in the morning' problem, yes, we do need to intervene on our Hotel to make it beautiful and efficient for our Guests, we admit it. We do it respectfully, as these kind of opertaion never start early in the morning. Whenever possible we propose a room change for the Guests that face these kind of problema and let us know. Unfortunately, that was not your case.
Few words about the A/C: we installed a new, powerful, system recently that passed many tests. We give much attention to the guests' comfort during their stay and A/C with good functionality is certainly a priority for us,
Thank you for the time you dedicated to your feedback. We hope to have a second chance with you in the future!
thank you for spending your time to review our hotel.
You opinion is extremely important to improve and make feel our guests at home.
The Executive annex are a perfect choice to combine modern design and comfort with convenient prices.
Actually, this stylish rooms are located in Via Tornabuoni, the most popular shopping street in Florence. Besides, the hotel is few meters away form the main building and the reception is always open in case you might need assistance.
We hope to welcome you again in our beautiful hotel,
Very best regards,
Dear Mrs Valerie,
we really thank you for your feedback.
Palazzo Alfieri is located in a historic building, but rooms are modern designed and have many comfortable items.
Furthermore, we always do our best to improve our services: the parking is nearby and we are able to communicate your plate number in order to avoid any possible issues related to the ZTL traffic area.
Our staff is always at your disposal to provide informations and tips and to make your stay memorable.
We hope to welcome you again,
thank you for this great review.
We are glad that you liked your room in the annex building: the dependance is located in the most luxurious shopping street in Florence, via Tornabuoni, the rooms are modern and confortable and the main building is few meters away.
Looking forward to welcoming you again,