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1 - 6 条点评,共 1,644 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月24日的点评

位于托斯卡纳地区丘陵地带的优秀酒店。离我最喜欢的托斯卡纳城镇之一的圣吉米吉亚诺很近。如果你离开酒店,向左走,左边有两个家族经营的酒庄,酒与风景都很好。我们还参观了蒙特普利西亚诺和西耶纳。酒店提供了丰盛的早餐,工作人员会尽心尽力让您宾至如归。我强烈推荐这家酒店。

感谢 Brandy W
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
CTR_8,卡索拉雷乐泰里罗瑟酒店 的 Proprietario,回复了这篇点评2019年10月28日已回复
Google 翻译

Thank you for your nice review and for being our guest.

As you already kindly wrote, our hotel is located in a lucky position because it is close to some famous cities in Tuscany, such as Volterra, Monteriggioni, Siena and Firenze.

We hope to have you as our guests again.

Best Regards,
Fam. Niccolini & Staff

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月20日的点评 通过移动设备发表

这是我们第二次住在这家酒店,不过这次的住宿体验让我们有些失望。我们第一次来这里的时候是在六年前。这家酒店没有发生什么变化,而且我会把它推荐给其他人。那里的员工、酒店的办公场所,当然还有那里的地理位置都和以前一样好。房间非常小,显然是重新装修过了,但我觉得如果他们可以把床上用品换成更现代的,那么会让房间显得不那么小,而且更安静。墙很薄,我们能听到隔壁那对夫妇说的每一句话,咳嗽,甚至擤鼻涕的声音。我们因此无法入睡。浴室很小,很不舒服,闻起来怪怪的,而且我们淋浴后排水管一直发出烦人的噪音。晚餐的质量低于一般水平,但是服务非常好,员工做的非常棒,特别是马可。他非常的专注,而且有魅力。早餐价格包含在房费之内。这家酒店在我心中有个特殊的地位。如果你打算只在这里住一晚的话,选择这家酒店还是可以的。

感谢 chatabacho1
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
CTR_8,卡索拉雷乐泰里罗瑟酒店 的 Proprietario,回复了这篇点评2019年10月29日已回复
Google 翻译

Thank you for sharing your experience.

We are glad that you wanted to come back again at our hotel a second time and thank you about saying that this hotel has a special place in your heart.

Opinions and experiences of our guests are very important for us, so we will surely treasure your words for the future.

Best Regards,
Fam. Niccolini & Staff

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月21日的点评

这家酒店坐落在这个大型场地已经20年了,有一个体面的游泳池。 维护良好,一切似乎都正常工作。 很大的场地,您可以在那里找到一个安静的地点晒日光浴。 体面的泳池 - 我不认为它是加热的。 免费无线网络连接是好的。 地下室的餐厅有着合理的价格。 友善和乐于助人的员工 。唯一困扰我们的是自助早餐。 如果你在那里呆了一天以上,那么你会发现早餐真的很无趣,如果这个得以改善,我会多加一颗星给它。带给我最深的印象是,这家酒店将成为一家三星级酒店,并专注于做好这一点 - 没有更多。

感谢 Stan C
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
CTR_8,卡索拉雷乐泰里罗瑟酒店 的 Direttore,回复了这篇点评2017年9月25日已回复
Google 翻译

Dear Sir,
Thanks for your review and for being our guest
We are glad you enjoyed your stay with us.
We would like to thank you for your words about our park with pool, perfect to relax and our restaurant which offers only the most traditional dishes of the tuscan cusine.
We are sorry you didn't enjoy our breakfast buffet, in which we offer everyday different kind of sweet and savoury products, like homemade cakes prepared everyday, or different kind of croissants, breads, homemade marmelades and honey, cheese and cold cuts selected among the best of the area.

Hoping to have you again as our guest, we wish,
Best Regards
Famiglia Niccolini & Staff

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2017年9月2日的点评 通过移动设备发表

在自食性公寓住了5个晚上。酒店员工非常友好、细心、乐于助人。酒店本身就是你需要作为基地来探索这个地区的一切。游泳池很好,不会拥挤,尽管在假期里有孩子们,这家餐厅供应美味的晚餐。这个房间的功能和理想是我们所需要的。酒店本身就坐落在很好的地方,在一个有着乡村和森林景观的独特的地方。虽然酒店白天提供免费接送服务,但到San gimignano只有5分钟车程。一定会推荐的。

感谢 CNeilF
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
CTR_8,卡索拉雷乐泰里罗瑟酒店 的 Direttore,回复了这篇点评2017年9月6日已回复
Google 翻译

Dear Sir,
Thank you very much for your review, we are glad you had a pleasant stay in our apartments, perfect for families who wish to have their total autonomacy and privacy, not neglecting themselves the comfort of the hotel's services,
Thank you very much for your kind words in fact about our services, such as weekly shuttle bus, quiet location of park and swimming pool and traditional restaurant, and especially our staff, always glad to help the guests have the most comfortable and unforgettable stay

Thank you again and
Kindest Regards
Famiglia Niccolini & Staff

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2017年8月26日的点评 通过移动设备发表

我们在这里住了7晚,我们度过了一个超棒的假期。尽管我生病了,不得不在床上躺了几天。工作人员如Sara, Co,都非常棒。他们做了他们能做的一切,包括帮我准备特殊的饭给我。我真的非常感谢你的善良。酒店房间真的非常好,位置不错。食物很好吃。安静的地方,周边环境很好。我们会尽快再回来的,祝一切都好。

感谢 Ib37Kbh
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.dk 查看原文
CTR_8,卡索拉雷乐泰里罗瑟酒店 的 Direttore,回复了这篇点评2017年9月5日已回复
Google 翻译

Dear Sir,
Thank you very much for your review,
We are so glad that despite the inconvenience you managed to have a peaceful stay and enjoy our services.
Thank you especially for your kind words to our staff, as you have mentioned, we always do everything in order to give our guests the most comfortable stay as possible, as if they were at home.

We hope to have you again as our guest, it would be a pleasure for us,

Kindest Regards and Best Wishes,
Famiglia Niccolini & Staff

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年7月21日的点评

参观San Gimignano时入住一晚,酒店主页介绍让人期待满满,入住发现是上佳地段的标准酒店。看着更像郊区度假快捷酒店而不是Casolare酒店那种豪气。客房很小,我们在纽约住的比这大。这里最大的是窗户吧,算是游客陷阱了。

感谢 opocaj11
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.it.tripadvisor.ch 查看原文
CTR_8,卡索拉雷乐泰里罗瑟酒店 的 Direttore,回复了这篇点评2017年7月22日已回复
Google 翻译

Dear Sir,
We reply to your review because we think it's very important for the guests that want to reserve a hotel to have a real and honest idea of what they are reserving.
The Hotel Casolare Terre Rosse offers 55 rooms, from Classic Rooms to Deluxe Rooms, in traditional tuscan style or modern minimal style, also with private terrace outside.
The hotel offers services such as snack bar, bar, restaurant and a 4 acres park with infinity swimming pool. The hotel finds itself in the middle of the countryside, and reflects the spirit of the tuscan warmth and tradition, we give the guests rooms in different styles and sizes since we want to satisfy all our guests tastes, but maybe, reading your review, not only we were not the kind of hotel you desired for your stay; but we also think that you weren't well informed about the hotel, and expected a luxury service we do not provide being a 3 stars superior hotel, not a farmhouse, neither a holiday inn in a suburban location, since, as we mentioned, we are located in the middle of a natural park.
This said, we would like to inform you and the people reading this review, that the room you reserved for one night was a Superior Room with third bed, in tuscan traditional style and canopy bed, one of the most elegant rooms we have. We would also like to specify that the picture you attached belongs to the small window, but we well know that the room is big enough that it needs two windows to have all the light, one big and one smaller window.
This said, we wanted to clarify everything, not only because we want all the guests and interested people to have real information about us, but because we don't like false statements.
Furthermore, since your stay lasted only one night and you didn't join us for either lunch or dinner, we think it's very hard to give a judgment about a hotel and its services when you stay for just one night and do not join for any of the offered services.
In the end, we hope that all is well clear now. We are a professional team that has been working here for 20 years, giving the best services and our availability to all the guests. We are always open to complaints and requests because we think that we can always learn from our guests and improve our work, but we also like to grant our present and future guests honesty; this is why we always recommend our guests to check well before reserving, if the location and the style is what the guest desires for his stay in the countryside, since, as we already mentioned, we are not a luxury hotel neither an holiday inn, but a family run hotel, well loved by people who enjoy to relax in the countryside and to visit the beautiful cities around us and to have a warm and familiar service, but I think all the reviews we receive everyday are proving it.

We remain at disposal for any further comment or questio,
Kindest Regards
The Management

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