不是很满意 - 巴塞尔雷迪森布鲁酒店

Thank you for sharing your experience at the hotel and we apologise for your dissatisfaction. We value your feedback so that we can improve and provide better service.

Firstly, we apologise for not mentioning that we only accept credit card payments during the booking process. We will ensure that such information is presented more clearly in future bookings.

We apologise for the long waiting time and lack of attendants you experienced during your stay. We will further evaluate our service processes to improve the check-in experience.

We also regret that you reported issues with the bathroom door not closing, WiFi quality and soundproofing. These issues do not meet our standards and we will take immediate steps to ensure that the quality of the room facilities and service is improved.

We apologise that you were disturbed at night by noise from guests in the corridor and upstairs. We will take appropriate steps to improve soundproofing to ensure a more peaceful environment for our guests during their stay at the hotel.

Thank you again for your feedback and we sincerely hope to have the opportunity to provide you with a more enjoyable stay. Should you choose to stay with us again in the future, we will be happy to assist you and ensure your satisfaction.

We wish you a pleasant stay.

Salutations.

Gabriel Nikolla