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1 - 6 条点评,共 1,709 条
2022年5月10日的点评

在火车站背面没有想象中方便。办理入住的时候酒店大厅没有工作人员。房间里设施不错。五层的的房间还可以稍微看到湖景

入住日期:2022年5月
  • 旅行类型: 独自旅行
    • 优惠度
    • 地点
    • 睡眠质量
    • 舒适度
    • 卫生与卫生
    • 服务
感谢 fwfanwen
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Markus Conzelmann,卢塞恩雷迪森布鲁酒店 的 Other,回复了这篇点评2022年7月26日已回复
Google 翻译

Dear fwfanwen,
Thank you very much for your review. Hope you had a great journey and returned safely back home.
Best regards, Markus Conzelmann - General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月28日的点评 通过移动设备发表

位置很理想,步行可至火车站和其他当地景点。我们的房间能看到漂亮的湖景。房费中含早餐。前台、礼宾部和餐厅的工作人员都非常礼貌,乐于助人。自助早餐很好吃,品种丰富。向所有去卢塞恩的人强烈推荐!

感谢 MichelleM12
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com 查看原文
M_Conzelmann,卢塞恩雷迪森布鲁酒店 的 General Manager,回复了这篇点评2019年10月31日已回复
Google 翻译

Dear MichelleM12

Thank you for visiting us and thank you for the positive feedback.

We are very thankful for have spent your time writing this positive comment. Positive words are very encouraging and the whole staff is grateful. We are glad to read that the location, the room, the view and the hospitality have been to your satisfaction. We are located in a strategical position, very close to the train station and to the old town, which is very convenient for all our guests.
Moreover, we are working with the passion for the hospitality, trying to let all the guests feel delighted and selecting the best products.

We are looking forward to welcome you again in beautiful Lucerne.

Best Regards

M. Conzelmann - General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月22日的点评

房间很大,窗户上有自动化的遮光很棒的窗帘。日落时间是晚上9点左右,但我们可以早早上床睡觉,而不必担心来自外面的光线。提供的免费咖啡和茶非常棒,在外面度过了漫长的一天后有助于恢复活力。在每一方面工作人员都非常友好热情。

感谢 rjacob918338
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.com 查看原文
M_Conzelmann,卢塞恩雷迪森布鲁酒店 的 General Manager,回复了这篇点评2019年7月25日已回复
Google 翻译

Dear rjacob918338

Thank you for visiting us and thank you for the positive review.

We are very delighted that the comfort of the room has been to your liking, in fact this point is an important topic with the regard to the guest satisfaction. Moreover we are very glad to read the positive comment concerning our hospitality. Actually with the job philosophy "Yes, I can!", we always try to do our best, in order to satisfy all the needs of our international guests.

We are very thankful for the good score and for the nice words.

We are looking forward to welcome you again in a near future.

Best Regards,

M. Conzelmann - General Manager

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2019年6月4日的点评 通过移动设备发表

酒店房间很大,提供胶囊咖啡机,还直接附了6球给我们使用。房间设计新颖,枕头有附四颗是大大加分。走路到车站及码头也很近!

感谢 troutpujolsduncan
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
M_Conzelmann,卢塞恩雷迪森布鲁酒店 的 General Manager,回复了这篇点评2019年6月12日已回复
Google 翻译

Dear troutpujolsduncan,

Thank you so much for the positive review.

We are very happy that the location and the room have been to your liking.

All the rooms have been renovated only last year and we are happy to receive compliments in this regard.
Moreover we are glad that you were able to benefit from our strategical position.

We are very grateful for your feedback and we hope to welcome you again soon.

Best Regards,

M. Conzelmann - General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月30日的点评 通过移动设备发表

我们去瑞士度假,住在这家卢塞恩的酒店,我是卡尔森的会员,但是却不是很满意。房间很好,但是接待服务不怎么样,入住时很好,但是退房的时候很糟糕。他们又有行李员,我们要自己从房间里拿行李,我选择这个酒店是因为他是4星级,但是体验却只有3星级,客房打扫得不错,餐厅的厨师也很好,但是他们的工作人员,比如说服务员很早餐,他们在早餐的时候甚至不给倒茶。酒店离车站和巴士站很近。

感谢 prasank
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语,源自www.tripadvisor.in 查看原文
M_Conzelmann,卢塞恩雷迪森布鲁酒店 的 General Manager,回复了这篇点评2019年5月31日已回复
Google 翻译

Dear prasank,

Thank you for have chosen our property as destination of your holiday in Switzerland and thank you for the review.

We are happy that the location has been to your satisfaction.

Nevertheless we regret to read about the further points. In fact the whole team always try to do the best and we are working every day with passion and dedication. Our most important purpose is the satisfaction of our guests, let them feel welcome and delighted. We do really apologize to have given a wrong impression.
In any case your opinion has been helpful for us, therefor has been shared with the personnel involved and is aimed to enhance our performance.

We are looking forward to welcome you again and maybe we will have the opportunity to re-establish your confidence in our service.

Best Regards,

M. Conzelmann - General Manager

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2019年5月6日的点评

入住是酒店的洗脸池下水道堵塞,来了工作人员修,暂时没修好,我们要求换房间,换了一间,到了晚上回到房间发现洗澡的下水道也堵了,下楼跟前台沟通修理,一直等到修好再洗澡休息。退房时有一笔费用不明白为什么扣两次,临走也没搞清楚

入住日期:2019年4月
  • 旅行类型: 结伴旅行
    • 优惠度
    • 地点
    • 睡眠质量
    • 舒适度
    • 卫生与卫生
    • 服务
感谢 Go38678925717
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
M_Conzelmann,卢塞恩雷迪森布鲁酒店 的 General Manager,回复了这篇点评2019年5月6日已回复
Google 翻译

Dear guest, Thank you very much for taking your time to write a review. It seemed that you had several problems during your stay which we couldn't fix good enough. I am genuinely sorry that you had such a bad experience. Rest assured that we take your review very serious and go through it with the involved departments. Best regards, M.Conzelmann - General Manager

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