thank you very much for your stay in our hotel and your valued feedback. The defects during your stay are absolutley incomprehensible for us and unlike our service standards in all departments.
We sincerely apologize for the defaults.
Nonetheless we are very grateful for your fair and open feedback and we will investigate the matter seriously in order to not again offer such a service that in no way meets our high standards set by decades of Swiss service experience and hospitality.
We would highly appreciate the chance to once again welcome you as our valued guest.
With kind regards, yours Anneliese & Otto Hauser-Seger!
Thank you so much for your favourable comment. We hope to have the opportunity to welcome you personally very soon. For anything else, please do not hesitate to contact us. Your Schweizerhof Team