我在酒店遭遇了两次歧视！我在2023年6月25日入住这家酒店。第一天晚上在bar买泡面时被一位女性员工拒绝送餐且说话态度恶劣，她要求我们自己打开打开泡面，这应该是她的工作。取行李时被一位男性员工用奇怪的手势对待，我女朋友问他那个动作代表什么意思时，这位员工装作听不懂我女朋友的话，以还有继续工作为理由逃避被我女朋友追问。
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靓靓 周
2024年2月19日点评通过移动设备发表
入住日期：2024年2月房间建议： 亚洲人请别来，严重歧视。
旅行类型：家庭旅行此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Christine Kretschmer，格林德尔瓦尔德阳光星辰酒店 的 Geschäftsführer，回复了这篇点评
回复时间：2024年3月2日
Dear Amassador626942
as already communicated in writing by e-mail, we would like to sincerely apologise for the inconvenience caused by the incorrect allocation of the room key. We are very sorry that you had this experience, and we understand how unpleasant this must be.
We would like to make it clear that we had no racist intentions whatsoever and do not tolerate such actions in our hotel. Our receptionist who assisted you is of Asian origin himself and there were no racist remarks whatsoever.
The question about room cleaning was not intended to cause an argument, but merely based on whether anything else needed to be cleaned such as bathroom or water glasses. We apologise if this has led to any misunderstandings.
However, we are pleased to hear that our member of staff helped you move your luggage and that you received a bottle of wine as an apology. Please also note that the incorrectly charged tourist tax has already been refunded.
We will investigate this situation thoroughly to ensure that similar incidents are avoided in the future. Please be assured that we take your comments seriously and will work to improve our service.
We hope that you will give us the opportunity to welcome you back in the future and provide you with the first-class service.
Yours sincerely,
Christine Kretschmer and Andreas Thierbach
Manager and the entire team
as already communicated in writing by e-mail, we would like to sincerely apologise for the inconvenience caused by the incorrect allocation of the room key. We are very sorry that you had this experience, and we understand how unpleasant this must be.
We would like to make it clear that we had no racist intentions whatsoever and do not tolerate such actions in our hotel. Our receptionist who assisted you is of Asian origin himself and there were no racist remarks whatsoever.
The question about room cleaning was not intended to cause an argument, but merely based on whether anything else needed to be cleaned such as bathroom or water glasses. We apologise if this has led to any misunderstandings.
However, we are pleased to hear that our member of staff helped you move your luggage and that you received a bottle of wine as an apology. Please also note that the incorrectly charged tourist tax has already been refunded.
We will investigate this situation thoroughly to ensure that similar incidents are avoided in the future. Please be assured that we take your comments seriously and will work to improve our service.
We hope that you will give us the opportunity to welcome you back in the future and provide you with the first-class service.
Yours sincerely,
Christine Kretschmer and Andreas Thierbach
Manager and the entire team
此回复为企业代表所写的主观评论，并不代表 Tripadvisor LLC 的观点。
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1 - 6 条点评，共 878 条
Coastal36251212409
英国利兹
2
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房间贴士： 这家酒店的服务人员态度很差，他们似乎很瞧不起来自亚洲的游客，但又不得不接待我们
入住日期：2023年6月
询问关于 格林德尔瓦尔德阳光星辰酒店 的问题
感谢 Coastal36251212409
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Cornelia David，格林德尔瓦尔德阳光星辰酒店 的 General Manager，回复了这篇点评2023年6月29日已回复
Dear Coastal
We have taken notice of your review. As you can see from the many reviews from your fellow travellers its our uttermost priority that our guests feel just like at home and have a great time, making unforgettable memories. Its a real shame that you didnt talk to us in person so we could solve any possible misunderstandings. It's especially sad that you feel the need to express your feelings twice on Tripadvisor with a different account just to hurt us with the rating. All our employees are super friendly and do their very best to react to the many different needs of our international guests. With all due respect, a simple gesture or request to open the lid of your own noodles to give you hot water free of charge, which you brought from outside (not our own noodles) is surely not a reason to rate our hotel 1 Star.
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
krystalching
台湾高雄市
162
通过移动设备发表 
服务人员很友善，有饭店-车站免费接驳车（需预约），且房间阳台外景色优美！早餐丰富，很好吃！！饭店对面就是Frist缆车站，很方便！
询问关于 格林德尔瓦尔德阳光星辰酒店 的问题
感谢 krystalching
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文，源自www.tripadvisor.com.tw 查看原文
Yves T，格林德尔瓦尔德阳光星辰酒店 的 Manager，回复了这篇点评2019年10月5日已回复
Thank you for your comment
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
955anitay
47396
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饭店陈设相当优美，感受到管理者的用心，窗外风景绝美，可饱览阿尔卑斯山的美景，早餐选择很多，饱餐一顿整天充满活力。
询问关于 格林德尔瓦尔德阳光星辰酒店 的问题
感谢 955anitay
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文，源自www.tripadvisor.com.tw 查看原文
Yves T，格林德尔瓦尔德阳光星辰酒店 的 Geschäftsführer，回复了这篇点评2019年9月2日已回复
Thank you for your stay and your comment
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
WenyuanH3
台湾高雄市
690165
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出差的空档，在朋友的介绍下来到这里，房价不算便宜，但是有它应该有的水准，早餐非常的丰盛，可颂面包与牛奶很好吃。
询问关于 格林德尔瓦尔德阳光星辰酒店 的问题
感谢 WenyuanH3
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文，源自www.tripadvisor.com.tw 查看原文
Yves T，格林德尔瓦尔德阳光星辰酒店 的 Manager，回复了这篇点评2019年9月8日已回复
Thank your for your stay
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
troutpujolsduncan
台湾嘉义县
10754
通过移动设备发表
这间饭店入住的团体客较多，但不影响它们的好，这是间房间宽敞早餐丰富的饭店。距离车站走路大概10来分钟，距离往First的缆车站走路ㄧ分钟。
询问关于 格林德尔瓦尔德阳光星辰酒店 的问题
感谢 troutpujolsduncan
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为中文，源自www.tripadvisor.com.tw 查看原文
Yves T，格林德尔瓦尔德阳光星辰酒店 的 Geschäftsführer，回复了这篇点评2019年6月3日已回复
Thank you for your stay an your comment
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。