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1 - 6 条点评,共 1,581 条
Tripadvisor 中国会员
2020年1月11日的点评

入住日期:2019年12月
旅行类型: 全家游
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
SEGUINFRANCK,洛桑瑞享酒店 的 Directeur général,回复了这篇点评2020年1月12日已回复
Google 翻译

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Tripadvisor 中国会员
2020年1月11日的点评

入住日期:2019年12月
旅行类型: 结伴旅行
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
SEGUINFRANCK,洛桑瑞享酒店 的 Directeur général,回复了这篇点评2020年1月12日已回复
Google 翻译

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月30日的点评 通过移动设备发表

我不记得在这个酒店住过多少次了,但是无论怎样我都会来。这一次我对前台的服务很满意。他们很有帮助,并且以适当的方式解决了我的问题。这个地方我最喜欢的是装修过的房间。不能俯瞰湖,但很新,更重要的是宽敞和安静。如果你需要安静的环境,新房间是极好的。总之,这一次比上次有了很大的进步:

感谢 MaksimsReviews
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
SEGUINFRANCK,洛桑瑞享酒店 的 General Manager,回复了这篇点评2019年11月4日已回复
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Dear Maksims,

Many thanks for your comments and for having noticed about the improvment. To have even a better stay next time, feel free to book one of our renovated room (superior) with lake view....I am sure you will love it.
Hope to meet you up next time.

Best regards,

Franck Seguin
General Manager

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2019年9月11日的点评 通过移动设备发表

虽然饭店稍微旧一些,但距离热闹的景点不远,适合带小孩来玩,窗外风景相当优美,饭店设备齐全,值得再来。

感谢 955anitay
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
SEGUINFRANCK,洛桑瑞享酒店 的 General Manager,回复了这篇点评2019年9月17日已回复
Google 翻译

Dear 955anitay,

Many thanks for your recommendation. I am glad to inform you that last renovation phase is taking place by end of the year with 100% of our remaining "old"room fully renovated. Hope to see you soon. Best regards,

Franck Seguin
General Manager

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2019年8月14日的点评 通过移动设备发表

应该有人考虑在这么好位置做一些酒店方面的投资。它太旧了,走廊和房间很难闻。工作人员还好。早餐很好。在付款过程中要小心,因为他们不知道要扣除什么。一定要让他们取消办理入住手续时提供的内容。后来,时间太晚了,他们要求提供电子邮件和详细信息来找出他们自己的错误。

感谢 707tanerh
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
MHL-Management1,洛桑瑞享酒店 的 General Manager,回复了这篇点评2019年8月15日已回复
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Dear 707tanerh,

Any manager- like to hear that our breakfast buffet and our team are good.

Indeed you are right that our hotel location is an assest and that we need to do some maintenance. It is with regret that you did not experience our new renovated rooms. I am proud to say that this is already on going and part of future plans; ineed all rooms from 1st until 4th floor have already been renovated and that the remaining will be renovated by March 2020. For your next stay- as I really do hope we will have the pleasure to welcome you again please do mention in your reservation your preference for a renovated rooms so that we can allocated a room according to your request.

I believe the down payment requested upon arrival according to international hotels regulations was already refund to you. It always take approximately 3 to 4 working days for the bank to release the amount. As an alternative down payment can also be given in cash.

Best regards,

Franck Seguin
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月13日的点评

令人失望的体验,我们没想到在这家迷人的酒店里,我们竟然被酒店的糟糕设计所困扰,尤其是我们的房间。但清洁是一个大问题:我们的洗发水用完了,并多次要求清洁团队更换它(最后自己买了一个)。卫生纸空了。露台很脏(即使我们刚到),而且在我们整个逗留期间从未被清洁过。第一天晚上我喝了一杯啤酒,杯子一直没有洗(我们就放在那里,整整个3个晚上都没有变化)。最重要的是,淋浴中的水排得不好,有点堵塞(因此淋浴体验不是很好)。空调很吵,一直有噪音。我们卧室的海景只能看到一部分。主要能看到的是难看的建筑而没有大海的全景,可以参考一下照片。酒店折扣后的价格为36瑞士法郎,10小时(不含服务),而前一天只有这个价格的一半。

感谢 S7570WEjonw
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
MHL-Management1,洛桑瑞享酒店 的 General Manager,回复了这篇点评2019年8月15日已回复
Google 翻译

Dear S7570WEjonw,

Thank you for choosing our hotel and for taking the time to share your feedback.

It is with regret to hear your experience in your room which is un acceptable. Should you wish to inform us directly by email the room number and period of stay at hotel.lausanne.quality@movenpick.com we would be able to trace and follow up with our houseekeeping team member and our technician in order to check the shower issue. We will take necessary actions to make sure this situation does not occur again.

Allow me to explain that our cleaning team follow procedures of cleaning and do not to throw away any client's belonging that are not placed inside the garbage bin provided for this effect in the room which explain why the can was not taken off.

Yes our ecological water pumping system from the lake allows centralized ventilation. Indeed it cannot be turned off in Premium room due to their location in a new building, however in all other room categories ( superior, deluxe and junior suite) it can be turned off.

We have different room categories with Lake View, Partial Lake View or no view and we allocate our guests according to the category booked upon reservation.

The parking with direct access to the hotel has limited space and is a public parking therefore the rates can’t be reduced unfortunately however it is very convenient for our guests who have direct access by lift in the lobby from the parking
Indeed, as an alternative, there is another public parking with more space right across the street opposite the hotel with lower rates and more space

For your next stay- as I really do hope we will have the pleasure to welcome you again I recommend you to book a Superior Lake View according to your preferences.

Thank you again and best regards,

Franck Seguin
General Manager

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